Sr Implementation Specialist, Flite Deck Solutions

• Jeppesen ForeFlight is redefining the future of aviation technology, equipping
• pilots, operators, and decision-makers with the software tools to forge bold new
• digital paths that push past the expected. We stand with those who dream bigger,
• fly farther, and seek to explore the next frontier in the cockpit and operations
• center.

• Jeppesen ForeFlight is seeking a Sr Implementation Specialist reporting to the
• Senior Manager, Professional Services Implementation & Deployment, supporting
• our FliteDeck Solutions portfolio, including Aviator, FliteBrief, FliteDeck Pro,
• FliteLink, Ground Controls, and JDM Pro.

• As a Sr Implementation Specialist, you will own the end-to-end onboarding of
• Commercial, Military, and Business/General Aviation customers onto our
• electronic flight bag, dispatch, and briefing products. You'll configure
• customer environments, coordinate testing and validation, and train customers to
• use our products confidently; guiding them from post signature to go-live and
• into active operations, all while managing multiple concurrent implementation
• projects.

• A successful candidate is customer-obsessed and comfortable being the technical
• point of contact for an airline customer moving through a multi-stage
• implementation, from onboarding through production go-live and handoff to
• support. You're equally comfortable configuring software, walking a customer
• through it live, and keeping your own project status current. You either know
• the flight operation space already, or you're eager to learn it quickly. This is
• a fully remote role open to candidates based in the US or Europe.

KEY RESPONSIBILITIES

• Own customer implementations from onboarding through production go-live for

• products within the Jeppesen ForeFlight FliteDeck Solutions portfolio (e.g.
• Aviator, FliteBrief, FliteDeck Pro, FliteLink, Ground Controls, and JDM Pro)

• Configure customer-specific environments, including integrations with

third-party flight planning and operations systems (e.g., LIDO, NAVBLUE,

PPS)

• Diagnose and resolve Electronic Flight Folder (EFF)/FliteBrief Topic-based

• document package issues, including missing, duplicated, or out-of-sequence
• documents (e.g., OFP vs. Crew List ordering), incomplete "Additional topics
• to retain" settings, and file-size limits on journey logs

• Edit and redeploy XML configuration files for Aviator/JDM Pro, and

• troubleshoot how upstream flight-planning vendors author values into the OFP
• XML, including translator and field-mapping logic (e.g., discretionary fuel
• authored as ExtraFuel with reason="Discretionary," RVSM/DF value

calculations)

• Triage each reported issue to determine whether it's a software defect

• requiring a dev fix and release, a configuration change you can make
• directly, or a third-party data-authoring issue on the customer's own
• flight-planning system that you can't fix but must explain clearly

• Manage and track implementation projects in Salesforce, keeping status

• current and reporting on On-Time Performance; file and track engineering
• defects in Jira, and work with vendor service desks (e.g., for FliteBrief

issues) as needed

• Conduct customer-facing familiarization training on product features and

workflows

• Coordinate test-and-evaluation to production transitions, including

validation testing with customers

• Request, review, and interpret device/app log files and screenshots to gather

diagnostic evidence and root-cause issues before escalating

• Coordinate customer participation in beta/TestFlight builds to validate

fixes, and set expectations against specific upcoming release versions

• Partner with Product, Support (DSOC), and other internal teams to resolve

configuration issues and escalations during implementation

• Communicate clearly with customers and internal stakeholders throughout each

project, managing expectations and building long-term relationships

• Travel to customer sites on occasion, as needed

REQUIRED QUALIFICATIONS

• 3+ years of relevant experience in software implementation, customer

onboarding, or a related customer-facing technical role

• Experience with Salesforce or a comparable CRM/project-tracking tool
• Strong technical aptitude, comfortable learning and configuring software

without a traditional software engineering background

• Hands-on experience editing XML configuration files and troubleshooting

third-party data authoring, including translator and field-mapping logic

between flight-planning vendors and our products

• Experience diagnosing complex, multi-document electronic package structures

(e.g., Electronic Flight Folder/Topic-based document assembly), including

sequencing, inclusion, and file-size issues

• Willingness to learn and apply AI-powered tools to accelerate implementation

• work, such as comparing and drafting XML configuration changes, triaging log
• files and diagnostic evidence, and drafting first-pass responses across
• multiple concurrent customer threads; prior hands-on experience with AI tools

is a plus

• Excellent written and verbal communication skills, comfortable presenting to

and training customers

• Strong critical thinking and troubleshooting skills, including the judgment

• to triage whether an issue is a software defect, a configuration change, or a
• third-party data-authoring issue, and to resolve it or explain it to the

customer clearly

• Ability to manage multiple concurrent projects and prioritize independently

PREFERRED QUALIFICATIONS

• Experience in airline operations, flight dispatch, or aviation technology
• Current or former pilot experience is a strong plus
• Experience with system integrations (API, SFTP) or IT/network concepts

(firewall whitelisting, environment setup)

• Comfort working across multiple ticketing/defect-tracking systems (e.g.,

• Jira, vendor service desks) in addition to a CRM, and translating a
• customer-reported symptom into a well-formed engineering ticket

• Background in client or account management, with the ability to translate

customer needs into technical configuration

• Experience supporting or implementing electronic flight bag (EFB) or flight

planning/dispatch software

• Comfort working across time zones with international customers

ABOUT JEPPESEN FOREFLIGHT

• Jeppesen ForeFlight is a leading provider of innovative aviation software
• solutions, serving the Commercial, Business, Military, and General Aviation
• sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical
• data with ForeFlight’s expertise in cutting-edge aviation technology, the
• company delivers an integrated suite of tools designed to enhance safety,
• improve operational efficiency, and sharpen decision-making.

WHY YOU SHOULD JOIN

• At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you
• need challenging projects, a good work environment, and awesome coworkers. We
• believe in our employees, and we empower them to make a direct impact on our
• products and services messaging. We strive to provide our team and their loved
• ones with a world-class benefits experience, focused on supporting their
• physical, financial, and emotional wellbeing. Our benefits package includes but

not limited to the following

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Maternity Leave
• 12 Weeks Paid Paternity Leave
• Flight Training Rewards

• Pay is based upon candidate experience and qualifications, as well market and
• business considerations: Summary Pay Range: $98,000-$120,000

Jeppesen ForeFlight – EOE including Disability/Vets | Pay Transparency |

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