Solutions Consultant III, People Systems and Solutions

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent practical experience.
• Workday certification in a module such as headcount management, reporting,

talent, performance, advanced compensation, or absence management.

• 5 years of experience in a technical project management or technical

customer-facing role.

PREFERRED QUALIFICATIONS

• 5 years of experience managing projects and working with analytics, software

coding, or customer-side web technologies.

• Experience in global HR and payroll (e.g., HCM administration).
• Experience with SaaS HR system configuration.
• Proven ability to work across geographies and different regulatory

environments.

• Ability to analyze and understand complex problems and their resulting

dependencies.

• Exceptional attention to detail and solid time management and multitasking

skills.

ABOUT THE JOB

• At Google, we expect our products to be lightning fast, and the same is true for
• our internal tools. Our People Systems and Solutions team is made up of
• architects who envision better processes, build them, reliably operate them and
• then continually improve upon them. As a member of the team, you think
• holistically about technology, and develop the systems solutions that support
• our People processes.

• Individual pay is determined by factors including job-related skills,
• experience, and relevant education or training.

US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google

[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES

• Manage the day-to-day functionality of Google’s headcount management system

• and assume responsibility for high quality support and continuous improvement
• of the system.

• Manage specific system processes including configuration, requirements

• gathering, documentation, testing, and security, with cooperation and
• communication with relevant stakeholders.

• Maintain a deep understanding of the product and the underlying, global

• business processes in order to predict downstream implications of issues and
• system changes and allow for effective troubleshooting.

• Provide customer-friendly handling and resolution of user inquiries,

• questions, and problems, auditing of process data, analysis and resolution of
• problems and special cases, training and communication with Operations, HR
• Business Partners and other stakeholders.

• Work with vendor customer support teams to resolve all escalations that

cannot be resolved by the product analyst team.