Implementation Specialist

What We Need

Corpay is currently looking to hire an Implementation Specialist within our Corporate Payments division. This position falls under our Corporate Payments line of business and is based in Brentwood, Tennessee, with an approximately 80% remote work arrangement and expected in-office presence on Wednesdays. In this role, you will manage the end-to-end implementation of new customer accounts, partnering across departments to deliver a seamless, accurate, and customer-focused onboarding experience. You will work closely with Sales, Implementation Project Managers, Technical Support, customers, and other internal teams.

How We Work

• As an Implementation Specialist, Corpay will set you up for success by providing:
• A hybrid work arrangement, including an assigned workspace at our Brentwood office on Thursdays
• Company-issued equipment
• Collaboration with Sales, Implementation Project Managers, Technical Support, and other internal teams

Role Responsibilities

The responsibilities of the role will include

Managing and maintaining customer accounts throughout the implementation process using Salesforce CRM and other internal systems

Reviewing and validating customer onboarding documentation to ensure all required information is complete, accurate, and sufficient to establish accounts within Comdata systems and applicable platforms

Leading consultative conversations with customers to understand business needs, gather required information, clarify account requirements, and establish an account structure aligned with operational goals

Utilizing macros, setup scripts, APIs, and other technology-enabled tools to efficiently create, configure, and update customer account information across multiple systems

Monitoring and maintaining accurate customer implementation statuses, milestones, and related information to support reporting, workflow management, and account-progress visibility

Performing comprehensive quality assurance reviews of customer account setups to verify configurations, data, and requested services are accurate and complete prior to activation

Assessing customer training needs and developing and delivering appropriate training through webinars, virtual sessions, or on-demand resources

Collaborating with Sales, Implementation Project Managers, Technical Support, customers, and internal associates to coordinate implementation activities, resolve issues, communicate expectations, and deliver a seamless customer experience

Qualifications and Skills

High school diploma or GED required; bachelor’s degree in business, communications, technology, or a related field preferred

Minimum of two years of experience in a professional work environment, with at least one year of experience in customer implementation, account management, client support, customer service, or another customer-facing role preferred

Excellent verbal and written communication skills, with the ability to explain complex products, services, processes, and system functionality to audiences with varying levels of technical knowledge

Strong interpersonal and relationship-building skills, with the ability to establish credibility, collaborate across departments, navigate challenging conversations, and remain professional in high-pressure situations

Strong analytical and problem-solving skills with close attention to detail and sound judgment when balancing customer needs, business requirements, and implementation timelines

Exceptional organizational and follow-up skills with the ability to manage multiple implementations, deadlines, meetings, calls, emails, and competing priorities without compromising accuracy or service quality

Strong Microsoft Excel proficiency, including formulas, PivotTables, VLOOKUP/XLOOKUP, and macros.

Understanding of timely revenue ramp during implementation and the ability to identify opportunities that support customer adoption, product utilization, and account activation

High responsiveness and accountability, including consistent follow-through and effective use of tools to track appointments, tasks, deadlines, and implementation activities

Benefits and Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide

Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time

• Employee discounts with major providers, including wireless, gym, and car rental providers
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

• Learn more about Corpay: https://www.corpay.com
• Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.