Implementation Specialist

• Raymond West is looking for a dynamic Implementation Specialist to join the
• Systems team!  The Implementation Specialist will install software from various
• vendors in support of iWAREHOUSE product sales. This person will also train the
• customer(s) on how use the various hardware/software interfaces and be available
• for on-going backend support on these as needed by our customers.

• Raymond West is committed to providing our customers with end-to-end warehouse
• solutions. We bring you our industry-leading expertise in lift trucks, racking,
• conveyor, dock and door, rentals, parts, and service. Our customers trust us to
• provide the right supply chain solutions and services to keep their business up
• and running.

Duties and Responsibilities

• Work with the iWAREHOUSE sales project team prior to the sale to make sure

• they have current system requirement information and help understand current
• functionality of the various iWAREHOUSE product offerings.

• Work with the customer and their IT staff during the implementation process

• to establish the required environment to connect the iWAREHOUSE hardware to
• the customer network and server(s) and client computers as needed.

• Once iWAREHOUSE is installed this position will train, or assist in training,

• as needed for the truck hardware interface as well as the software that is
• available.

• Will conduct web-based training as needed to support iWAREHOUSE product(s).
• Will assist Raymond West field technicians in answering IT related questions

about the iWAREHOUSE product(s).

Required Skills/Abilities

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and

maintenance instructions, and procedure manuals.

• Ability to speak effectively before groups of customers, all levels of

management, and employees of the Raymond West and Raymond Factory.

• Must be able to maintain effective working relationships with employees,

Co-workers, and Managers in other departments

• Must be willing to work off-hours as specific needs dictate and willing to

assume more responsibility as required’

• Proficient in IT aspects; setting up permissions, server setup (both virtual

• and physical), Wi-Fi connectivity, software installation and customer
• support.

• MS Windows OS, command line network troubleshooting (ping, ipconfig, tracert,

• etc.), TCP/IP protocol, network encryption (WPA, WPA2, Enterprise level with
• and without cert files).

• Willing to attend seminars and classes to update/improve various skills.
• Capable of making sound decisions taking into consideration relevant facts

and conditions.

• Professional appearance in accordance with company policies.
• Willing to travel out of town overnight as necessary.
• Able to deal with customers via phone, email and/or web-based interface.
• Willing and able to learn quickly and perform accurately and neatly with a

degree of flexibility.

• Strong interpersonal skills.
• Willing to comply with the employee handbook.

Education/Experience

• Associates Degree in Computer Science is preferred
• Five years related experience and/or training; or equivalent combination of

education and experience is preferred.

Travel Requirement

• 50% (Local & Nationwide)
• Must be able to be insured by Raymond West

Physical Requirements

• This position will be based onsite in the office with required travel to

customer facilities

• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance

vision, color vision, peripheral vision, depth perception, and ability to

adjust focus

• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds

Pay Range

• The salary range for this position is $70,000 - $75,000. The specific pay

• offered to a candidate may be influenced by a variety of factors including
• but not limited to the candidate’s relevant experience, education, and work
• location.

• Qualified candidates must be able to pass a pre-employment physical and drug
• screen.

• Raymond West provides medical, dental, vision, 401k with company match, flexible
• spending accounts, disability insurance, life insurance, personal time off,
• holiday pay and a great team to work with!

• Check us out at www.raymondwest.com [http://www.raymondwest.com/]. Raymond West
• has a great group of loyal and hardworking employees who help us maintain our
• exemplary level of sales and service.

• Apply on-line via the submit resume button provided. We are an equal opportunity
• employer and encourage all qualified persons to apply. We encourage qualified
• military veterans and persons with disabilities to submit their resume online.
• We will consider qualified applicants with criminal histories in accordance with
• the FCO. We are a drug free company.

• This contractor and subcontractor shall abide by the requirements of 41 CFR §§
• 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit
• discrimination against qualified individuals based on their status as protected
• veterans or individuals with disabilities and prohibit discrimination against
• all individuals based on their race, color, religion, sex, or national origin.
• Moreover, these regulations require that covered prime contractors and
• subcontractors take affirmative action to employ and advance in employment
• individuals without regard to race, color, religion, sex, national origin,
• protected veteran status or disability.