Implementation Consultant, ADP WorkMarket

• At ADP we are driven by your success.  We value your unique talents and
• perspectives.  We welcome your ideas on how to do things differently and better.
• In your efforts to achieve, learn and grow, we support you all the way.  If
• success motivates you, you belong at ADP.

• We strive for every interaction to be driven by our CORE values: Insightful
• Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation,
• Each Person Counts, Results-Driven & Social Responsibility.

POSITION SUMMARY

• As an Implementation Consultant, you will serve as the primary consultant and
• trusted advisor for new clients throughout their onboarding journey. You'll
• partner with clients to understand their business objectives, workforce
• management processes, and operational requirements, then develop and execute
• implementation plans that drive successful adoption of the ADP WorkMarket
• platform.  WorkMarket helps organizations efficiently onboard and pay
• independent contractors while supporting the client’s independent contractor
• workforce compliance.  You will configure solutions, validate business
• requirements, manage project milestones, and deliver client training to ensure a
• seamless implementation experience.  Combining analytical, consultative, and
• project management skills, you'll help clients simplify complex workforce
• processes and confidently leverage WorkMarket to achieve their business goals.

RESPONSIBILITIES

• Lead end-to-end implementations of ADP WorkMarket, serving as the primary

point of contact throughout the onboarding journey

• Partner with clients to understand business objectives, workforce management

processes, and operational requirements

• Collaborate with Sales, Solutions Engineering, and Customer Experience teams

to ensure alignment and successful client outcomes

• Translate client requirements into effective platform configurations and

implementation plans

• Apply industry and product expertise to design and optimize client solutions

and system configurations

• Deliver customized training and best-practice guidance based on each client's

business requirements

• Manage implementation milestones and coordinate go-live activities to ensure

timely project completion

• Drive successful client adoption and readiness by ensuring customers are

prepared to effectively use WorkMarket at go-live

• Build trusted client relationships through proactive communication and

successful project delivery

• Identify implementation challenges and partner with clients, Sales, and

internal stakeholders to develop effective solutions

• Guide clients through implementation, go-live, and transition to Customer

Experience for ongoing support and success

• Maintain expertise in WorkMarket implementation methodologies, ADP products

and services, and industry best practices

• Participate in internal process improvement projects as needed

Qualifications

• PREFERRED QUALIFICATIONS:
• 2+ years of experience working in a Business-to-Business client

implementation, consulting, project management, account management, or

customer success environment

• Bilingual (English/Spanish) preferred, with the ability to support client

communications, training, and implementation activities in both languages

• Experience leading SaaS software implementations or customer onboarding

projects preferred

• Experience managing complex project plans and coordinating multiple client

stakeholders

• Demonstrated ability to quickly learn and adopt new technologies and software

platforms

• Comfortable working in a lightly structured and dynamic environment, while

adapting implementation strategies, configurations, and training approaches

based on client needs

• Proven ability to build trusted relationships with clients and key

stakeholders

• Proven ability to prioritize competing demands and manage multiple client

engagements effectively

• Ability to influence and guide clients toward achieving project milestones

and implementation goals

• Must be comfortable working in a performance-based environment while

demonstrating high ethical standards

• Strong analytical, organizational, and time management abilities
• Excellent verbal, written, and presentation communication skills
• Proficiency with Microsoft Office and other business productivity tools