Implementation Specialist, Platform

About the role

Rippling’s Professional Services team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform- including custom workflows, advanced reports/analytics, permission profiles, and approvals. Professional Services engagements are consultative and customized based on the customers’ unique needs/pain points.

The ideal candidate is a customer advocate, product advocate, and natural problem solver. This role specifically, is technical. A candidate who is strong in Excel/ SQL and is curious about technology and platforms will succeed.

What you will do

Ensure our customers are set up for success with our core platform:

Discover our customers' business needs and priorities

Solution customer’s business needs/priorities via workflows, reports, permissions and approvals

Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals

Train customers on the core platform

• Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence
• Work cross-functionally with CX, product, and marketing to maximize product adoption.
• Design and document new use cases for our platform.

Train our internal and external teams through webinars

• Contribute to our knowledge base and serve as a subject matter expert on the Platform
• Actively contribute to the development of new Platform features
• Coordinate with product and engineering teams to support new use cases.
• Assist with user testing and beta programs for new features.

What you will need

2+ years of SaaS experience in professional services, implementation, or customer success

An ability to build relationships with customers

An ability to manage a book of business and control the customer’s implementation experience

A curiosity for product/technology

• Strong preference
• Experience writing your own SQL queries
• Prior experience working at an HR/IT SaaS company

Ruthless prioritization and time management

• Strong attention to detail and ability to solve complex, interdependent problems
• Boundless energy to help other teams and your customers...all with a “can-do” attitude!
• Flexible to scaling and changing organizations and responsibilities

Experience working with product and engineering teams to build and launch new products or features

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

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