Implementation Consultant - Payments

About Vantaca

• Powered by AI, Vantaca's vision is big! We are the leading AI-native community
• management performance platform that enables owners and operators, community
• management teams, boards and associations to work smarter, faster, and with
• unprecedented insight. More than just accounting and management software,
• Vantaca is intelligent business operating software that leverages artificial
• intelligence to automate routine work, surface actionable insights, and help our
• customers increase revenue, efficiency, flexibility, and control.

• Built on modern cloud architecture with a single-platform design, Vantaca
• combines comprehensive functionality that adapts to 100% of business processes
• with AI-powered automation that learns and improves over time. Our proactive AI
• capabilities don't just report on what happened; they predict what's coming and
• recommend what to do next. From intelligent document processing and predictive
• analytics to automated workflows and conversational interfaces, we're
• transforming how community management companies operate.

• With seamless integrations across the software and banking ecosystem, we're
• building the intelligent hub for community management where AI doesn't just
• assist, it anticipates. Vantaca is focused exclusively on community management
• and is the trusted technology leader defining the AI-powered future of the
• community association management industry. We're building something
• fundamentally different, and our customers are experiencing the competitive
• advantage that comes from working with truly intelligent software. Vantaca just
• achieved unicorn status with a $1.25B valuation, so it's safe to say we're past
• the "scrappy startup phase." We're not just building a successful company—we're
• building the category-defining platform that will transform how an entire
• industry operates.

Overview

• Vantaca Pay is our embedded payments platform processing billions annually and
• scaling 2x+. Originally launched to give homeowners a modern way to pay
• assessments, it's now evolving into a full payment ecosystem spanning multiple
• modalities, deeper core platform integration, and B2C services, amenity
• payments, and marketplace rails.

• As Implementation Consultant for Payments, you'll own the full onboarding
• lifecycle for Vantaca Pay clients - from pre-go-live setup through 60-day
• post-launch adoption. Your job is removing friction at every step: unblocking
• restricted accounts, ensuring homeowners log in and stay engaged, communicating
• fee changes, and delivering training that sticks. You'll work closely with our
• cross-functional Vantaca Implementation and Customer Success partners, and
• internally as a member of our Financial Services operations team.

Expectations for Success

• Ensure 100% on-time customer implementations
• Successful onboardings driving 60%+ homeowner portal engagement post-go live
• Ensure KYC compliance upon go live, limiting restricted bank accounts
• Successful trainings driving customer NPS > 50

Responsibilities

• Own Stripe setup, KYC onboarding, and portal configuration for each client

launch

• Diagnose and resolve restricted account issues that block go-live
• Configure fee structures and payment method settings with clients
• Deliver comprehensive training to client teams and end-users
• Drive homeowner adoption through proactive outreach and follow-up

communications

• Track 30-60 day post-launch adoption metrics and escalate blockers early
• Serve as primary escalation point for implementation-related support issues
• Maintain client relationships and gather feedback on implementation friction
• Collaborate with Core Vantaca Implementation team, Financial Services

operations, and internal stakeholders

• Document learnings and create automations that scale implementation

efficiency

• REQUIREMENTS
• 2+ years in implementation, project management, or related client-facing

function at a software/fintech company or technical consulting firm

• Demonstrated ability to manage complex onboarding with multiple stakeholders
• Track record of owning customer outcomes from launch through stabilization
• Advanced Excel skills and strong data management capabilities
• Comfortable learning new software systems quickly
• Proficiency with project management and communication tools (Asana, HubSpot)
• Exposure to automation tools, AI workflows, and technical tools (e.g., SQL)
• Clear, professional communication with clients and internal teams
• Strong organizational skills and ability to manage multiple concurrent

launches

• Problem-solving mindset and willingness to debug issues yourself
• Confident leading training sessions and client calls
• Ownership mentality and accountability for customer outcomes

Core Values

• Always Growing: Likes change and enjoys finding new ways to improve their

• knowledge and the platform. Always ready to learn quickly about emerging AI
• technologies and infrastructure patterns, helping themselves and the team
• grow.

• Win as a Team: Builds trust and works together by making sure everyone

• communicates well. Actively involved in daily platform work, working closely
• with engineering teams, listening to their infrastructure needs, and
• celebrating technical successes together.

• Accountability Starts with Me: Notices platform problems and takes personal

• action to solve them. Takes ownership of platform performance, reliability,
• and the success of internal customers building on the platform.

• Unwavering Commitment to Customer Experience: Regularly talks to internal

• customers (product teams, engineers), taking personal responsibility to
• understand what they need from the platform, address infrastructure concerns,
• and make their development experience better with improved platform
• capabilities.

• Innovate Boldly: We challenge the status quo and push technical boundaries to

• create meaningful change. We act with urgency and purpose, knowing that
• platform innovation drives our AI-native product success.

Why You Should Join Our Team

• AI-First Product Culture - Build the intelligent infrastructure that powers

AI innovation at scale

• Our eNPS is +68! (Google it, that is great)
• Benefits: Medical, Dental, and Vision kick in day one
• Unlimited PTO (with a requirement for employees to take a minimum of one

continuous week per year)

• 401K with Company Match
• Remote Flexible - come to the office when needed
• Great parental leave benefits
• Named on Inc 5000 list of America's Fastest Growing Private Companies
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row
• Winner of Coastal Entrepreneur Award, Technology Category
• Active employee-led Culture Committee
• Ongoing industry and professional development trainings available to all

employees

• Multiple leaders on the executive committee recognized as 40 under 40

recipients for contributions to business and community

• We're playing offense to win! Our product market fit and our world-class

employees make us the leader in our space. We're building something cool and

people like it here

• We receive many resumes for our open positions and each one is reviewed by a
• human being on our recruiting team. We will compare your background with the
• qualifications and requirements for the position.

• If you are selected for an interview you will receive an e-mail from someone on
• our recruiting team with an @vantaca.com email address. It may take some time
• for us to review all of the applications so give us some time to respond. We
• appreciate your interest in this role.