Implementation Specialist

Job Title: Implementation Specialist I

Business Unit: PAR Excellence Systems

Department: Field Operations

Manager: Implementation Manager

FLSA Status: Full Time, Non-exempt

Travel Requirement: 75%

General Position Description

This entry‑level field implementation role focuses on building foundational technical skills, supporting on‑site installations, and delivering customer training under guidance while progressing toward independent execution. Implementation Specialist I supports clients’ needs related to the implementation, installation, and training of PAR Excellence hardware and software systems while maintaining high standards of customer service, accuracy, and professionalism.

Duties and Responsibilities

• Install PAR Excellence hardware as well as software ensuring proper operation of technology solutions
• Provide technology implementation and support of customer accounts
• Provide product training for both hardware and software
• Work with Technical Support to assist with resolving issues while on-site
• Assist with system configuration data, including par levels and units of measure, to support accurate installation and system functionality
• Support and assist with training activities for new Implementation Specialists under the guidance of senior implementation staff

Required Knowledge, Skills and Abilities

• Progression toward successful completion of Tier 1 technical knowledge and skills
• Ability to work independently as well as in a team environment
• Self-motivated, detail-oriented and organized
• Excellent oral and written communication
• Outstanding customer service skills
• Extensive travel required (75%)

Required Education, Credentials and Experience

• Prior experience in healthcare supply chain, hospital operations, or healthcare equipment installation is preferred but not required.
• Ability to obtain and maintain security clearance with PAR clients, including government accounts

PHYSICAL REQUIREMENTS

Review each statement and check all that apply and state the percent of time required for each activity.

ACTIVITY

DESCRIPTION

% OF TIME

CLIMBING

Ascending or descending stairs, ladders, ramps, etc., using feet and legs and /or hands and arms

50%

STOOPING

Bending body downward and forward by bending spine at the waist.

75%

KNEELING

Bending legs at knees.

75%

REACHING

Extending arms and hands in any direction.

100%

STANDING

Particularly for sustained periods of time.

100%

WALKING

Moving about on foot to accomplish tasks.

100%

PUSHING

Use of upper extremities to press against something with steady force in order to move something forward, downward or outward.

0 - 10 lbs ☒

11 - 20 lbs ☒

21 - 50 lbs ☒

51 lbs or more ☐

25%

PULLING

Use of upper extremities to drag, haul or tug objects.

25%

LIFTING

Raising objects from a lower to a higher position, requiring the use of upper extremities, back muscles, and legs.

0 - 10 lbs ☒

11 - 20 lbs ☒

21 - 50 lbs ☒

51 lbs or more ☐

50%

CARRYING

Holding and moving/transporting an object about

0 - 10 lbs ☒

11 - 20 lbs ☒

21 - 50 lbs ☒

51 lbs or more ☐

50%

FINE MOTOR

Picking, pinching, typing, primarily with fingers rather than the whole hand or arm as in handling.

75%

FEELING

Perceiving attributes of object-shapes, size, temperature, texture-by touching with skin, particularly that of using fingertips.

75%

TALKING

Expressing or exchanging ideas by means of the spoken word. Must convey detailed or spoken instructions to others accurately, loudly or quickly.

100%

HEARING

The process of perceiving the nature of sounds. Receives information through oral communication.

100%

SEEING

The process of perceiving objects by use of the eyes-position, shape, color, depth perception, visual inspection.

100%

For these skills, PAR Excellence will offer a competitive salary along with a full benefits package including medical, dental, life insurance, company provided short term and long term disability, 401k with company match, paid vacations and holidays.