Customer Marketing Manager

Location

Remote, US - This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

About the role

The Customer Marketing Manager is an individual contributor role that is responsible for driving onboarding, expansion, and renewal efforts across PDQ’s suite of products. This role will work cross-functionally to own programs targeting engagement, loyalty, and advocacy, contributing to customer retention and revenue growth.

How you might spend your day

Independently develop, implement, and optimize customer marketing programs, such as cross-sell campaigns and onboarding efforts, with the direction of senior leadership.

Partner with other marketing teams including email marketing, content marketing, and product marketing to develop and deploy targeted customer marketing campaigns.

Facilitate and host customer marketing events, including cross-sell events, in collaboration with sales and technical product experts.

Proactively report on program performance, providing key insights to senior leadership to inform planning and prioritization.

Build, maintain, and present reports on supporting KPI performance as defined by senior leadership on a regular basis and in a timely manner.

Drive experimentation of new customer marketing opportunities and tactics based in competitive and audience research.

Collaborate with the broader marketing teams on customer marketing needs, such as go-to-market launches and customer communications.

Assist in analyzing data, including product usage, to understand customer pain points and engagement; providing ideas on how to address opportunities for improvement.

We're looking for people who have

• 5+ years of marketing experience
• Previous experience driving successful customer marketing programs

Who you are

Positive attitude and a passion for problem-solving

Experience managing and executing customer marketing campaigns across parts of the customer journey

Strong knowledge of customer marketing principles and tools

Strong organizational skills to independently execute numerous projects and initiatives by assigned due dates

Working analytical skills with the ability to interpret data and inform data-driven decisions

Demonstrated ability to collaborate across teams and drive results in a fast-paced environment

Why You'll Love Working at PDQ

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

• 4-Day Work Week
• Equity Participation

Managers who champion professional development

100% Premium Coverage for medical, dental and vision for you and your dependents

100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance

• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives

Quarterly Company Values Award (team member nominated)

Equal Opportunity Employer

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

Work Authorization and Sponsorship

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.