Product Designer, Vice President

• Shape the future of the workplace by designing digital experiences that blend
• hospitality, technology, and operations. As a Product Designer, Vice President
• in Amenity Services, you will play a pivotal role in shaping how employees and
• guests experience our workplaces, from the moment they register at reception to
• how they order lunch or book a conference room. Collaborating closely with
• product, technology, and operations, you will lead strategically important
• initiatives that turn everyday workplace moments into seamless,
• high-satisfaction experiences. Your ability to independently scope and execute
• research, combined with fluency in AI-accelerated design tools, will ensure our
• services are not only intuitive and visually compelling but also grounded in
• evidence and delivered with speed.

Job responsibilities

• Develop and execute design and research strategies for initiatives across

dining, pantries, conference centers, and guest registration, ensuring

alignment with business objectives and user needs

• Diagram service flows and product features, design wireframes, and prototype

• interactions for key physical and digital touchpoints, leading end-to-end
• design initiatives within a specific amenity domain.

• Independently scope, design, and execute user research, from framing research

questions and selecting methodologies to synthesizing findings

• Leverage AI tools and technologies, including AI-assisted prototyping to

accelerate design iteration, expand concept exploration, and shorten

time-to-insight across the product lifecycle

• Required qualifications, capabilities, and skills
• 5+ years of experience or equivalent expertise in user experience design or

similar roles

• Demonstrated ability to create visual representations of user journeys, such

as storyboarding, wireframes, and prototypes

• Strong sense of ownership and accountability for design outcomes, and can

drive initiatives from ambiguity to execution

• Ability to independently scope, design, and execute end-to-end user research,

• including defining research objectives, selecting appropriate methods,
• recruiting participants, and synthesizing findings into actionable design

direction

• Hands-on experience applying AI tools to accelerate or enhance the design

process

• Preferred qualifications, capabilities, and skills
• Background in hospitality, workplace experience, or amenity management, with

an understanding of how physical services intersect with digital tools

• Familiarity with data-informed design decision-making, including comfort

interpreting analytics or operational data to inform design strategy

• JPMorganChase, one of the oldest financial institutions, offers innovative
• financial solutions to millions of consumers, small businesses and many of the
• world’s most prominent corporate, institutional and government clients under the
• J.P. Morgan and Chase brands. Our history spans over 200 years and today we are
• a leader in investment banking, consumer and small business banking, commercial
• banking, financial transaction processing and asset management.

• We offer a competitive total rewards package including base salary determined
• based on the role, experience, skill set and location. Those in eligible roles
• may receive commission-based pay and/or discretionary incentive compensation,
• paid in the form of cash and/or forfeitable equity, awarded in recognition of
• individual achievements and contributions. We also offer a range of benefits and
• programs to meet employee needs, based on eligibility. These benefits include
• comprehensive health care coverage, on-site health and wellness centers, a
• retirement savings plan, backup childcare, tuition reimbursement, mental health
• support, financial coaching and more. Additional details about total
• compensation and benefits will be provided during the hiring process.

• We recognize that our people are our strength and the diverse talents they bring
• to our global workforce are directly linked to our success. We are an equal
• opportunity employer and place a high value on diversity and inclusion at our
• company. We do not discriminate on the basis of any protected attribute,
• including race, religion, color, national origin, gender, sexual orientation,
• gender identity, gender expression, age, marital or veteran status, pregnancy or
• disability, or any other basis protected under applicable law. We also make
• reasonable accommodations for applicants’ and employees’ religious practices and
• beliefs, as well as mental health or physical disability needs. Visit our FAQs
• [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about
• requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

• Our professionals in our Corporate Functions cover a diverse range of areas from
• finance and risk to human resources and marketing. Our corporate teams are an
• essential part of our company, ensuring that we’re setting our businesses,
• clients, customers and employees up for success.