UX Designer, Amazon Delivery Experience

• We are designing the experiences that power Amazon's worldwide delivery
• network-enabling the delivery of billions of packages to customers in record
• speeds, and providing for a safe, efficient, and rewarding work experience for
• millions of people. The impact here is palpable. Every Amazon package you see on
• every doorstep - you are part of that. The systems you design touch every mile
• of the journey, from the moment an order leaves a fulfillment center to the
• moment it arrives at a customer's door. You will see your impact in the real
• world, every single day.

• Our design team sits at the intersection of complex operational systems and
• human-centered thinking - making the invisible infrastructure that moves
• everything work better for everyone. You are joining a team with a unified
• vision. Every designer here contributes to the same mission: building
• world-class experiences that make Amazon's delivery network safer, faster, and
• more rewarding for the people who power it.

• To succeed, you must be genuinely curious about how delivery operations work on
• the ground. You'll partner with product managers, engineers, and designers
• across the organization to translate field insights into clear, usable designs
• that operators actually rely on. You'll explore and integrate AI throughout your
• work, surfacing the right signal at the right moment, to unlock innovation in
• your designs and product features. Join us in making complex decisions feel
• simple for the people who keep Amazon's delivery network moving.

Key job responsibilities

• Lead end-to-end UX design for digital products including self-service tools,

insights dashboards, and auditing interfaces

• Evaluate design performance through user research, usability testing, and

performance metrics

• Explore and integrate AI: identify opportunities to use AI in work processes

and product features to unlock innovation and strategic thinking

• Collaborate strategically with partners in planning cycles
• Simplify complexity and translate complex financial processes into glanceable,

obvious interfaces

• Create wireframes, prototypes, and specifications
• Iterate quickly, develop multiple solutions, and refine based on user feedback

and technical constraints

• Apply patterns to ensure consistency and accelerate partners
• Advocate for design decisions with supporting context including user research,

business goals, and technical constraints

• Present and share design work with product teams, engineering leadership, and

senior stakeholders

• A day in the life
• As a UX Designer on the ADX Experience team, you'll design solutions for
• partners and business owners managing dozens of active routes at once, people
• who live in these tools all day, watching progress, catching exceptions, and
• troubleshooting drivers remotely. Collaboration with product managers,
• engineers, researchers, and other designers will help you understand customer
• needs and shape strategic planning.

About the team

• Our team is part of the broader Amazon Delivery Experience design organization
• that includes teams focused on operational and transportation experiences
• critical to the success of the holistic delivery journey. We value individuals
• who drive inspiration, collaboration, and connection by bringing their authentic
• selves to work and respecting everyone’s unique voices. We love complex
• problems, growing in fast-evolving environments, taking action, and learning
• from mistakes. We champion the customer voice (spoken and unspoken) through
• objective insights that inform the collective design and increase customer
• empathy across Amazon. Our creative work impacts millions of customers worldwide
• and we are proud to be a part of it.

Basic Qualifications: - 3+ years of design experience

• Experience acquiring user data (e.g., conducting usability studies, performing

user research) and creating personas and journey maps

• Experience working in a collaborative team and working directly with

developers for implementation of designs

• Have an available online portfolio
• Experience using AI tools to work and design, and experience designing

• AI-powered solutions Preferred Qualifications: - Experience prototyping (HTML,
• XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

USA, WA, Bellevue - 117,800.00 - 160,000.00 USD annually