Senior Product Manager - Plans & Electrical

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

• If you are ready to become one of our Experts, we would love to hear from you.
• Role: Senior Product Manager, Plans & Electrical
• Status: Regular, Full-Time
• Reports to: Director, Product Management
• Department: Product & Marketing
• Location: Hybrid – Birchmount (Markham) & Remote
• Compensation: $102,912 - $149,738

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Role Overview

The Senior Product Manager, Protection Plans & Electrical is accountable for the commercial performance and lifecycle execution of Enercare’s Plans portfolio (Protection, Maintenance, coverage, chargeables) and Electrical (Generator, Battery/Backup (BESS), EV Chargers/EVSE, EVM/EMS) product offerings.

This role translates enterprise product strategy into pricing, offer design, GTM execution, and retention levers, ensuring plans and electrical services drive sustainable growth, margin, and multi‑product household penetration.

The Sr Product Manager leads a team of three (2 PMs, 1 Analyst) and serves as the primary connector between product strategy and frontline execution.

Key Responsibilities

Own P&L performance for Plans and Electrical portfolios, delivering against revenue, margin, and retention targets.

Execute pricing strategy, offer architecture, and lifecycle optimization within portfolio guardrails.

Drive unit additions, renewal lift, and churn reduction through data‑driven offers and experience improvements.

• Lead monthly and quarterly performance reviews; own forecasts and variance explanations.
• Lead portfolio‑specific initiatives that increase multi‑product household penetration.

Translate VOC, field, and call‑centre insights into quarterly and annual execution roadmaps.

Ensure regulatory, certification, installation, and service‑readiness requirements are executed for all offerings.

Partner with Sales, Marketing, Field, Call Centre, Finance, and Supply Chain to deliver GTM plans and enablement.

Lead, coach, and develop a high‑performing product team (2 PMs, 1 Analyst).

Build strong execution discipline, commercial acumen, and cross‑functional leadership capability.

Success Metrics (How This Role Is Measured)

• Protection Plans revenue growth and margin expansion
• Maintenance Plan penetration and renewal improvement
• Reduction in churn and increase in customer lifetime value
• Electrical portfolio revenue and product mix optimization
• Multi‑product household attach rate
• Forecast accuracy (units, margin, renewals)

Qualifications

• 8+ years experience in product, portfolio, or category management
• Proven success in home services or recurring‑revenue businesses
• Demonstrated people leadership (PMs / Analysts)
• Strong financial acumen (pricing, P&L, business cases)
• Experience operating in multi‑vendor, services‑led environments
• Strong executive and frontline communication skills
• Bachelor’s degree required; MBA or equivalent an asset.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.