Associate Product Manager - Generative AI & Agentic Experiences

• Joining Amex Tech means discovering and shaping your contribution to something
• big. Here, you can work alongside talented tech teams and build a unique career
• with the Powerful Backing of American Express. With a range of opportunities to
• work with the latest technologies, and a commitment to back the broader
• engineering community through open source, our mission is to power your success.
• Because Amex Tech is powered by our technology, our culture, and our colleagues.

• Amex Digital Labs’ mission is to build the future of payments and membership,
• creating new value that evolves with our customers' needs and drives deeper
• engagement and loyalty. We leverage emerging technologies to deliver innovations
• that enhance how customers pay, travel, dine, and experience the brand.

• We are seeking a Senior Associate Product Manager to support the day-to-day
• product and technical execution of next-generation customer experiences powered
• by generative and agentic AI. Working closely with a senior product manager,
• this role will help translate the product roadmap into clear requirements and
• execution plans, partnering with engineering to keep delivery moving.

• You will work closely with engineering and cross-functional partners across data
• science, design, and analytics. The role is well suited for someone with
• hands-on experience working on a technical or AI-enabled product who can quickly
• ramp into the details of LLM-based systems and agentic workflows while
• maintaining a strong focus on customer outcomes.

RESPONSIBILITIES

• Support execution of the product roadmap for generative and agentic

• AI-powered customer experiences by translating priorities into clear
• requirements, user stories, and day-to-day deliverables.

• Partner closely with the dedicated engineering team to manage the product

• backlog, clarify requirements, support sprint execution, and help remove
• blockers.

• Support technical product development activities including solutioning,

• prompt development, testing, and evaluation of generative and agentic AI
• experiences.

• Collaborate with design, data science, analytics, and other cross-functional

• partners to support the development and iteration of intuitive customer
• experiences.

• Use product data, testing results, and customer feedback to identify issues

and opportunities for continuous improvement.

• Support documentation and coordination needed to deliver solutions in

• accordance with enterprise standards, compliance, and risk management
• practices.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, Business, or a related

field.

• 2-4 years of product management or related experience working on a technical,

• digital, or customer-facing product; experience with AI-enabled products is
• preferred.

• Working understanding of generative AI concepts, including Large Language

• Models (LLMs), prompt design, testing/evaluation approaches, or agentic
• workflows.

• Ability to work closely with engineering teams, understand technical

• concepts, and translate product needs into clear requirements leveraging
• product delivery tools such as Rally, Jira, or Confluence.

• Strong analytical, problem-solving, communication, and stakeholder management

skills.

• A passion for AI, product experimentation, and the future of digital customer

experiences.

• Employment eligibility to work with American Express in the United States is
• required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of

innovation, shared values

• [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
• Behaviors, and an unwavering commitment to back our customers, communities, and
• colleagues. From delivering differentiated products to providing world-class
• customer service, we operate with a strong risk mindset, ensuring we continue to
• uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive
• support for your holistic well-being and many opportunities to learn new skills,
• develop as a leader, and grow your career. Here, your voice and ideas matter,
• your work makes an impact, and together, you will help us define the future of
• American Express.

• We back you with benefits that support your holistic well-being so you can be
• and deliver your best. This means caring for you and your loved ones' physical,
• financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability

benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

• For a full list of Team Amex benefits, visit our Colleague Benefits Site
• [https://www.americanexpress.com/en-us/colleagues/benefits].

• American Express is an equal opportunity employer and makes employment decisions
• without regard to race, color, religion, sex, sexual orientation, gender
• identity, national origin, veteran status, disability status, age, or any other
• status protected by law. American Express will consider for employment all
• qualified applicants, including those with arrest or conviction records, in
• accordance with the requirements of applicable state and local laws, including
• the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
• Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
• Ordinance. For positions covered by federal and/or state banking regulations,
• American Express will comply with such regulations as it relates to the
• consideration of applicants with criminal convictions.

• We back our colleagues with the support they need to thrive, professionally and
• personally. That's why we have Amex Flex, our enterprise working model that
• provides greater flexibility to colleagues while ensuring we preserve the
• important aspects of our unique in-person culture. Depending on role and
• business needs, colleagues will either work onsite, in a hybrid model
• (combination of in-office and virtual days) or fully virtually.

• US Job Seekers - Click to view the “Know Your Rights
• [https://www.eeoc.gov/poster]” poster. If the link does not work, you may access
• the poster by copying and pasting the following URL in a new browser window:
• https://www.eeoc.gov/poster.

• The below represents the expected salary range for this job requisition.
• Ultimately, in determining your pay, we’ll consider your location, experience,
• and other job-related factors.