Product Manager - Senior Associate

• Are you someone who drives the discovery, design, and delivery of customer
• relationship management capabilities that improve the efficiency and
• effectiveness of Global Banking and Payments front-office teams? If so, you’ve
• found the right team.

• As a Senior Product Associate in Global Banking and Payments front office, you
• will have the opportunity to promote the discovery, design, and delivery of
• innovative solutions that improve the efficiency and effectiveness of Global
• Banking and Payments front office teams. You will work closely with key partners
• across the Product, Engineering, Design, Data, and Business teams to ensure the
• on-time development of value-add Customer Relationship Management capabilities,
• while helping to set the strategic roadmap for the broader Global Banking
• Experience & Intelligence program.

Job responsibilities

• Define product vision and strategy, establishing measurable objectives and

• key results (OKRs) that align priorities, track impact, and drive
• accountability.

• Conduct product discovery, synthesizing user needs, business requirements,

• technical constraints, and regulatory considerations into clear product
• requirements/specs, user stories, and acceptance criteria.

• Shape and prioritize the product roadmap in partnership with stakeholders

• across the Commercial & Investment Bank, balancing client and business value,
• feasibility, risk, and strategic objectives.

• Co-create the target-state front-office experience with Design, Engineering,

• and Business partners using design-thinking methods and rapid prototyping
• tools, translating validated concepts into actionable, well-scoped
• requirements.

• Drive data-informed product decisions through qualitative research and

• quantitative analysis of multiple sources, including large data sets, to
• guide feature design, measure adoption, and evaluate program outcomes.

• Own release readiness and execution with Engineers, Architects, and Scrum

• Masters, coordinating dependencies and defining and conducting end-to-end
• testing to deliver high-quality capabilities.

• Guide go-to-market, rollout, and change-management planning for new

• capabilities, partnering with Customer Success, support, and training teams
• to accelerate adoption and sustain user value.

Required qualifications, capabilities, and skills

• Minimum 3 years of experience at a financial services firm, tech firm, or

startup in product management or business analysis for a software product

• Experience with user centric design, software development lifecycle, business

process analysis, and software testing

• Strong quantitative and qualitative problem solving, including ability to

turn quantitative analyses into actionable recommendations

• Familiarity with software development and data concepts (e.g., APIs; web

application architecture; structured vs. unstructured data; etc.)

• Strong verbal and written communication skills, with comfort tailoring the

message based on the audience

• Preferred qualifications, capabilities, and skills
• Experience working with Customer Relationship Management software
• Experience building product prototypes using AI tools
• Previous experience and proven success with digital transformation

• implementations (journey design, prototyping to scale), and tech innovation
• initiatives with a strong interest in operating model design and / or

business strategy

• JPMorganChase, one of the oldest financial institutions, offers innovative
• financial solutions to millions of consumers, small businesses and many of the
• world’s most prominent corporate, institutional and government clients under the
• J.P. Morgan and Chase brands. Our history spans over 200 years and today we are
• a leader in investment banking, consumer and small business banking, commercial
• banking, financial transaction processing and asset management.

• We offer a competitive total rewards package including base salary determined
• based on the role, experience, skill set and location. Those in eligible roles
• may receive commission-based pay and/or discretionary incentive compensation,
• paid in the form of cash and/or forfeitable equity, awarded in recognition of
• individual achievements and contributions. We also offer a range of benefits and
• programs to meet employee needs, based on eligibility. These benefits include
• comprehensive health care coverage, on-site health and wellness centers, a
• retirement savings plan, backup childcare, tuition reimbursement, mental health
• support, financial coaching and more. Additional details about total
• compensation and benefits will be provided during the hiring process.

• We recognize that our people are our strength and the diverse talents they bring
• to our global workforce are directly linked to our success. We are an equal
• opportunity employer and place a high value on diversity and inclusion at our
• company. We do not discriminate on the basis of any protected attribute,
• including race, religion, color, national origin, gender, sexual orientation,
• gender identity, gender expression, age, marital or veteran status, pregnancy or
• disability, or any other basis protected under applicable law. We also make
• reasonable accommodations for applicants’ and employees’ religious practices and
• beliefs, as well as mental health or physical disability needs. Visit our FAQs
• [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about
• requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

• J.P. Morgan's Global Banking business is one of the largest wholesale banking
• client franchises in the world. We serve clients, including corporations,
• governments, states, municipalities, healthcare organizations, education
• institutions, banks and investors.

• Global Investment Banking supports a broad range of corporations, institutions
• and governments by providing strategic advice, capital raising and risk
• management expertise.