Senior Product Manager, ApplePay & SamsungPay Digital Wallets

• American Express Digital Labs is seeking a Senior Manager of Digital Product
• Management to join our Digital Wallets team and help shape the future of digital
• payments at American Express.

• Amex Digital Labs’ mission is to build the future of payments and membership,
• creating new value that evolves with our customers' needs and drives deeper
• engagement and loyalty. We leverage emerging technologies to deliver innovations
• that enhance how customers pay, travel, dine, and experience the brand.

• We are looking for an experienced Senior Product Manager to own product strategy
• and delivery for the ApplePay and SamsungPay digital wallet experiences. This is
• a highly visible role at the intersection of payments, technology, customer
• experience, and some of the world’s leading technology platforms.

RESPONSIBILITIES

• What You'll Do
• Own the product strategy and roadmap for key digital wallet experiences,

• setting priorities and identifying opportunities to create greater value for
• our customers and the business.

• Shape the end-to-end customer experience across the digital wallet journey,

• from adding and managing a Card to using it for everyday payments and
• emerging commerce experiences.

• Lead product relationships with strategic technology partners, including

• Apple and Samsung, shaping joint priorities and identifying opportunities to
• evolve and expand our wallet experiences.

• Bring new products and capabilities from concept to market, working across

• engineering, design, analytics, marketing, servicing, risk, legal,
• compliance, and other teams to deliver at scale.

• Drive critical product decisions and tradeoffs, balancing customer value,

business impact, technical complexity, partner priorities, and risk.

• Lead execution across complex initiatives, navigating dependencies, removing

• obstacles, managing risks, and ensuring teams remain aligned from development
• through launch.

• Measure and improve product performance, using customer feedback, behavioral

• data, experimentation, and market insights to identify opportunities and
• continuously improve the experience.

• Build alignment and influence across the organization, communicating

• recommendations, decisions, progress, and results to senior leaders and
• stakeholders across American Express.

• Anticipate what’s next in digital payments, monitoring changes in technology,

• customer behavior, and the competitive landscape and translating them into
• opportunities for American Express.

QUALIFICATIONS

What We're Looking For

• We’re looking for an accomplished product leader who is equally comfortable
• thinking strategically and getting into the details required to deliver. You
• bring strong product judgment, curiosity, and customer empathy, and you thrive
• in environments where success depends on collaboration, influence, and
• navigating complexity.

Please note we are unable to sponsor any work visas at this time.

Minimum Qualifications

• 5+ years of digital product management experience, with a track record of

• successfully building and launching high-impact digital products or
• experiences.

• Demonstrated product leadership, including the ability to operate in

• ambiguity, structure complex problems, exercise sound judgment, and
• confidently make decisions with imperfect information.

• People leadership and coaching experience, with a passion for developing

• talent, providing actionable feedback, and empowering others to take
• ownership.

• Strong technical fluency and experience working closely with engineering

• teams, with the ability to understand technical considerations and
• effectively bridge business, customer, and technology perspectives.

• Strong analytical capabilities, with experience using quantitative and

• qualitative insights to diagnose problems, evaluate opportunities, and assess
• product performance.

• Exceptional communication and influencing skills, with the ability to

• simplify complex topics, develop compelling recommendations, and communicate
• effectively with audiences ranging from working teams to senior executives.

• Experience building strong relationships across organizational boundaries,

• including the ability to collaborate effectively with external technology
• partners and navigate competing priorities.

• A highly customer-centric mindset, with strong instincts for what makes an

• exceptional digital experience and a willingness to challenge existing
• approaches when there is a better way.

• Intellectual curiosity and systems thinking, with an ability to connect

• seemingly disparate customer, technology, market, and business signals and
• turn them into actionable insights.

• Adaptability and a test-and-learn mindset, with a willingness to experiment,

seek feedback, learn quickly, and adjust course as new information emerges.

• Experience in digital payments, wallets, fintech, consumer technology,

platform products, or related digital ecosystems is preferred.

• Bachelor’s degree required.

• Employment eligibility to work with American Express in the United States is
• required as the company will not pursue visa sponsorship for these
• positions.

At American Express, our culture is built on a 175-year history of

innovation, shared values

• [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
• Behaviors, and an unwavering commitment to back our customers, communities, and
• colleagues. From delivering differentiated products to providing world-class
• customer service, we operate with a strong risk mindset, ensuring we continue to
• uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive
• support for your holistic well-being and many opportunities to learn new skills,
• develop as a leader, and grow your career. Here, your voice and ideas matter,
• your work makes an impact, and together, you will help us define the future of
• American Express.

• We back you with benefits that support your holistic well-being so you can be
• and deliver your best. This means caring for you and your loved ones' physical,
• financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability

benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

• For a full list of Team Amex benefits, visit our Colleague Benefits Site
• [https://www.americanexpress.com/en-us/colleagues/benefits].

• American Express is an equal opportunity employer and makes employment decisions
• without regard to race, color, religion, sex, sexual orientation, gender
• identity, national origin, veteran status, disability status, age, or any other
• status protected by law. American Express will consider for employment all
• qualified applicants, including those with arrest or conviction records, in
• accordance with the requirements of applicable state and local laws, including
• the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
• Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
• Ordinance. For positions covered by federal and/or state banking regulations,
• American Express will comply with such regulations as it relates to the
• consideration of applicants with criminal convictions.

• We back our colleagues with the support they need to thrive, professionally and
• personally. That's why we have Amex Flex, our enterprise working model that
• provides greater flexibility to colleagues while ensuring we preserve the
• important aspects of our unique in-person culture. Depending on role and
• business needs, colleagues will either work onsite, in a hybrid model
• (combination of in-office and virtual days) or fully virtually.

• US Job Seekers - Click to view the “Know Your Rights
• [https://www.eeoc.gov/poster]” poster. If the link does not work, you may access
• the poster by copying and pasting the following URL in a new browser window:
• https://www.eeoc.gov/poster.

• The below represents the expected salary range for this job requisition.
• Ultimately, in determining your pay, we’ll consider your location, experience,
• and other job-related factors.