Senior Product Manager – Customer Data Platform (Adobe Experience Platform)

• Membership Portfolio Services, within our US Consumer Services Business, is
• responsible for developing and scaling several growing businesses that are
• strategically important to American Express. We are developing unique and
• differentiated ways to strengthen the Membership Model across Amex Offers,
• Advertising, Dining and Marketing Technology.

• The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization
• that sits within Membership Portfolio Services (MPS). It is American Express’
• marketing services center of excellence with the charter of powering high
• quality, efficient, user-centric digital marketing experiences that accelerate
• business growth through optimized enterprise MarTech & MarOps solutions.

You will be joining ECMX’s MarTech organization, focused on providing

frictionless, flexible, and flawless marketing and servicing experiences.

• You will be part of a team that is responsible to create/manage products
• supporting the segmentation, targeting & eligibility domains using MarTech
• Customer Data Platform (CDP) across 24 Global markets. This team will play a
• critical role in overall Marketing targeting audience setup, execution and
• fulfillment of marketing offers across multiple channels.

• In this role you will own the product roadmap and strategic vision. You will
• partner with colleagues in Product, Engineering, and the Business to inform and
• drive forward the product roadmap. An ideal candidate will be interested in
• product management, technology modernization, and Mar-Tech Products like
• Customer Data Platform (CDP). The candidate should be a quick-learner, curious
• problem solver and adept to work in a fast-paced environment.

RESPONSIBILITIES

• Define and execute the product vision, strategy, and roadmap for assigned

Adobe CDP capabilities.

• Drive product development across Adobe CDP capabilities, including customer

• profile, identity, audience management, targeting, activation, and marketing
• data products.

• Partner with data engineering teams to define customer data requirements,

data quality expectations, and governance standards.

• Ensure products support scalable, reusable, and compliant customer data

capabilities.

• Translate business strategy and customer needs into prioritized product

roadmaps and investment plans.

• Partner with business stakeholders to identify opportunities that improve

customer engagement, personalization, and marketing effectiveness.

• Continuously evaluate market trends and Adobe platform capabilities to evolve

the product roadmap.

• Develop and prioritize product backlogs aligned to business outcomes and

customer value.

• Collaborate with Engineering, Architecture, UX, and Delivery teams to ensure

successful implementation of product capabilities.

• Serve as the primary product partner across Marketing, Technology, Analytics,

Privacy, Operations, and Architecture teams.

• Build alignment across stakeholders while balancing business priorities,

technical constraints, and delivery timelines.

• Define and monitor product KPIs, adoption metrics, operational health, and

business outcomes.

• Champion continuous improvement across product processes and customer

experiences.

• Ensure products comply with enterprise governance, privacy, and data

management standards.

QUALIFICATIONS

• Required
• Bachelor's degree in Business, Computer Science, Engineering, Information

Systems, or a related field.

• 5+ years of Product Management experience delivering enterprise digital

products or platforms.

• Experience with Customer Data Platforms (CDPs), Marketing Technology

(MarTech), Digital Marketing, or Customer Engagement platforms.

• Proven experience defining product strategy, roadmaps, and managing product

backlogs.

• Strong understanding of Agile product management practices.
• Experience working closely with Engineering, Data, UX, and Business

stakeholders.

• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, presentation, and stakeholder management skills.
• Demonstrated ability to influence cross-functional teams without direct

authority.

Preferred

• Experience with Adobe Experience Platform (AEP), Adobe Real-Time CDP, Adobe

• Journey Optimizer, Customer Journey Analytics, or related Adobe Experience
• Cloud products.

• Experience with customer identity, audience segmentation, targeting,

personalization, or customer profile capabilities.

• Familiarity with customer data governance, privacy regulations, and consent

management.

• Experience working with cloud-based data platforms and modern data

architectures.

• Employment eligibility to work with American Express in the United States is
• required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of

innovation, shared values

• [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
• Behaviors, and an unwavering commitment to back our customers, communities, and
• colleagues. From delivering differentiated products to providing world-class
• customer service, we operate with a strong risk mindset, ensuring we continue to
• uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive
• support for your holistic well-being and many opportunities to learn new skills,
• develop as a leader, and grow your career. Here, your voice and ideas matter,
• your work makes an impact, and together, you will help us define the future of
• American Express.

• We back you with benefits that support your holistic well-being so you can be
• and deliver your best. This means caring for you and your loved ones' physical,
• financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability

benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

• For a full list of Team Amex benefits, visit our Colleague Benefits Site
• [https://www.americanexpress.com/en-us/colleagues/benefits].

• American Express is an equal opportunity employer and makes employment decisions
• without regard to race, color, religion, sex, sexual orientation, gender
• identity, national origin, veteran status, disability status, age, or any other
• status protected by law. American Express will consider for employment all
• qualified applicants, including those with arrest or conviction records, in
• accordance with the requirements of applicable state and local laws, including
• the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
• Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
• Ordinance. For positions covered by federal and/or state banking regulations,
• American Express will comply with such regulations as it relates to the
• consideration of applicants with criminal convictions.

• We back our colleagues with the support they need to thrive, professionally and
• personally. That's why we have Amex Flex, our enterprise working model that
• provides greater flexibility to colleagues while ensuring we preserve the
• important aspects of our unique in-person culture. Depending on role and
• business needs, colleagues will either work onsite, in a hybrid model
• (combination of in-office and virtual days) or fully virtually.

• US Job Seekers - Click to view the “Know Your Rights
• [https://www.eeoc.gov/poster]” poster. If the link does not work, you may access
• the poster by copying and pasting the following URL in a new browser window:
• https://www.eeoc.gov/poster.

• The below represents the expected salary range for this job requisition.
• Ultimately, in determining your pay, we’ll consider your location, experience,
• and other job-related factors.