Sr. Product Manager, Patient Intake

SSENTIAL FUNCTIONS

• Own and maintain the Patient Intake product roadmap, aligning priorities with

clinical, operational, and business stakeholders

• Lead product discovery activities including stakeholder interviews, user

research synthesis, and competitive analysis to inform roadmap decisions

• Define and manage product requirements, user stories, and acceptance criteria

in collaboration with engineering and UX teams

• Facilitate cross-functional discovery and planning sessions to align product

direction with business goals and technical constraints

• Support the shift from project-based delivery to product-centric,

outcome-focused methodology within the patient intake suite of products

• Partner with clinical and administrative leadership to ensure patient intake

products support care delivery workflows and patient experience goals

• Collaborate with engineering teams in Agile sprint cycles to prioritize the

backlog, unblock delivery, and ensure high-quality releases

• Define and track key product metrics (KPIs) to measure feature success, user

adoption, and platform health

• Present product strategy, roadmap updates, and recommendations to senior

leadership and clinical stakeholders

• Support integration planning and go-live readiness for new patient intake

product features and partner system connections

• Identify usability gaps and product optimization opportunities by

synthesizing user feedback, support data, and platform analytics

• Ensure product decisions account for healthcare regulatory requirements, data

privacy standards (HIPAA), and clinical workflow integrity.

EDUCATION & CERTIFICATIONS

• Bachelor’s degree in Business, Healthcare Administration, Information

Systems, or related field.

• Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or

equivalent Agile certification preferred.

EXPERIENCE

• 7+ years of product management experience, with at least 3 years in a

healthcare setting (provider, payor, or digital health)

• Proven experience owning a product roadmap end-to-end, from discovery through

delivery and iteration

• Background in healthcare technology, including familiarity with EHR/EMR

systems, payer integrations, or care management platforms

• KNOWLEDGE
• Deep understanding of product management methodologies and frameworks (Agile,

Lean, Jobs-to-be-Done, etc.)

• Strong grasp of the healthcare technology landscape including provider and

payor systems, care delivery models, and value-based care concepts

• Understanding of HIPAA, data privacy requirements, and compliance

considerations relevant to digital health products

• Familiarity with UX principles and ability to partner effectively with design

teams on user-centered product development

• SKILLS & ABILITIES
• Strong product thinking with ability to balance user needs, business

objectives, and technical feasibility

• Excellent communication and presentation skills with ability to translate

complex product decisions into clear narratives for clinical, operational,

and executive audiences

• Ability to facilitate discovery workshops, roadmap reviews, and sprint

ceremonies with cross-functional teams

• Ability to work through ambiguity and make informed product decisions with

incomplete information

• Strong organizational skills with capacity to manage multiple workstreams

simultaneously without sacrificing quality

• Adaptability to leverage AI-assisted product workflows and emerging tools for

increased efficiency

• Demonstrated bias toward action with entrepreneurial spirit and continuous

improvement mindset

• Ability to give and receive constructive feedback in a collaborative team

environment

• Capacity to think systemically and design solutions that scale across

products and platforms

• Proficiency with product management tools (e.g., JIRA, Confluence, ZenHub, or

equivalent)

• Ability to synthesize qualitative and quantitative data to drive informed

product decisions

• Demonstrated ability to build trust and credibility with clinical, technical,

and executive stakeholders

• Commitment to continuous learning and staying current on healthcare

technology trends and product management best practices

• ENVIRONMENTAL WORKING CONDITIONS
• Standard office environment
• Regular virtual meetings and collaboration sessions via video conferencing

platforms

• Occasional evening or weekend availability may be required for project

deadlines or cross-timezone collaboration

• PHYSICAL/MENTAL DEMANDS
• Ability to sit for extended periods while working on a computer
• Extensive use of computers, keyboards, and video conferencing tools
• Mental focus and concentration for complex problem-solving and strategic

thinking

• Ability to manage stress and maintain composure when working under tight

deadlines or shifting priorities

• Strong attention to detail while maintaining awareness of broader product and

organizational goals

• Capacity to synthesize large amounts of information and distill into clear,

actionable priorities

• ORGANIZATIONAL REQUIREMENTS
• HOPCo Mission, Vision and Values must be acknowledged and adhered to
• Participate in ongoing professional development and training as required by

the organization

• Maintain confidentiality of proprietary information, client data, and

strategic initiatives

• Adhere to company policies, procedures, and code of conduct

• This description is intended to provide only basic guidelines for meeting job
• requirements. Responsibilities, knowledge, skills, abilities and working
• conditions may change as needs evolve.