Technical Product Manager

Job Title

Technical Product Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

• Join us and be part of this journey towards greater opportunities and brighter futures.
• Title: Technical Product Manager
• Location: Preferred Bellevue, WA or Frisco, TX (Onsite - 3-4 days a week)

We are seeking an experienced Technical Product Manager to lead the strategy, development, and delivery of innovative technology solutions within the telecommunications industry. This individual will serve as the bridge between business stakeholders, engineering teams, and executive leadership to define product vision, drive execution, and deliver measurable business outcomes.

The ideal candidate possesses a strong blend of product management, telecommunications domain expertise, technical acumen, program leadership, and some AI solution experience. They must be capable of driving complex initiatives from concept to production while aligning cross-functional teams around a common vision.

Key Responsibilities

Product Strategy & Vision

Define and communicate product vision, roadmap, and strategic priorities aligned with business objectives.

Translate customer, market, and operational needs into scalable product and solution requirements.

Develop business cases, ROI analyses, and value propositions for new products and capabilities.

Identify opportunities to leverage AI, automation, analytics, and emerging technologies to improve customer experiences and operational efficiency.

Product Delivery & Execution

Lead end-to-end product lifecycle management from discovery through deployment and optimization.

Create and manage product roadmaps, feature prioritization, release planning, and backlog management.

Drive requirements gathering, user story development, acceptance criteria definition, and sprint planning activities.

Partner with engineering, architecture, data, and operations teams to ensure successful implementation.

Manage dependencies, risks, timelines, budgets, and stakeholder communications across multiple workstreams.

Collaborate with business and technology teams to modernize telecom platforms and customer experiences.

Work closely with data science and engineering teams to define AI use cases and establish success metrics.

Ensure responsible AI implementation, governance, and business value realization.

Stakeholder Management

Build strong relationships with business leaders, technology teams, customers, and external partners.

• Present strategy, progress updates, risks, and recommendations to executive leadership.
• Act as the primary product owner and decision-maker for assigned initiatives.

Required Qualifications

Bachelor's degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field.

5+ years of Product Management, Technical Product Management, or Solution Delivery experience.

• 3+ years of experience within the Telecommunications industry.
• Proven experience leading large-scale enterprise technology initiatives.
• Strong understanding of Agile, Scrum, SAFe, or other product delivery frameworks.
• Experience managing cross-functional teams in complex environments.
• Demonstrated ability to drive projects from ideation through implementation and adoption.
• Excellent communication, stakeholder management, and presentation skills.

AI & Emerging Technology Experience

• Experience delivering AI-enabled products or business solutions.
• Familiarity with Generative AI platforms and Large Language Models (LLMs).
• Understanding of AI use cases within telecom, customer care, and enterprise operations.
• Experience defining AI product requirements, success metrics, and adoption strategies.

The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 10/07/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#LI-Bellevue

• #LI-Frisco
• #LI-Hybrid
• #Concentrix

Location

USA Bellevue 13555 SE 36th Street

Language Requirements

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE