Principal Product Manager – Technical, Native AI Customer & Tech Experience, DLS Tech

• Amazon's Disability, Leave & Services (DLS) Product & Technology organization is
• looking for a Principal Product Manager – Technical to own the Native AI
• customer and technical experience. Your mission is to reimagine Leave,
• Accommodations, and Services as an AI-native experience, where an intelligent
• agent answers any employee's question correctly the first time, and where our
• own teams build and ship at machine speed. You will own the customer-facing AI
• experience and the technical strategy that makes it trustworthy at scale for
• millions of employees and their families.

• This is a technically deep, greenfield charter. You will define what "AI-native"
• means for one of Amazon's most sensitive, high-stakes domains and prove it
• works, progressing up the Native AI stack from foundation models and knowledge,
• through orchestration and validation, to scoped autonomous operations. You will
• partner closely with engineering to engineer correctness, trust, and safety into
• every answer, across every worker class, plan, life event, region, channel, and
• audience.

Key job responsibilities

• Own the product and technical strategy for the Native AI customer experience

across Leave, Accommodations, and Services (the agent, the skills, and the

knowledge that power them)

• Define how the team progresses up the Native AI stack (foundation models →

knowledge → orchestration → validation → autonomy)

• Own the strategy for answer correctness at scale across every worker class,

plan, life event, region, channel, and audience (employee, manager, HR partner)

• Partner with engineering to build the validation, evaluation, and

content-gating capabilities that let the team ship code and content as a single,

safe change

• Drive the roadmap for agent-assisted operations, from agents that triage and

propose, to agents that act within scoped, audited permissions

• Define the metrics for AI-native progress, human touchpoints between idea and

production, idea-to-production cycle time, segment coverage, and time-to-correct

• Partner with product managers, engineering, and program teams to embed

technical product direction from initiative inception Basic Qualifications: - 8+

years of technical product or program management experience

• Experience building complex software systems that have been successfully

delivered to customers, or experience managing teams

• Experience shaping business strategy for technical products or services for

large enterprises or partners

• Bachelor's degree or equivalent
• Experience in understanding performance metrics and developing them to measure

progress against key performance indicators

• Experience working with Data & AI related technologies, including, but not

limited to, AI/ML, GenAI, Analytics, Database, and/or Storage

• Experience defining roadmap strategy and prioritizing deliverables for your

• team products Preferred Qualifications: - Experience providing and effectively
• communicating strategic and tactical recommendations based on data

• Experience developing test strategies and plans for complex hardware/software

systems or systems of systems

• Knowledge of concepts like system architecture, optimization, system dynamics,

system analysis, statistical analysis, reliability analysis, and decision making

• Experience in a direct or matrixed role leading technical and non-technical

transformation project teams with a proven ability to work across broad

functional teams

• Hands-on experience shipping AI-native or agentic customer experiences

(foundation models, orchestration, evaluation)

• Familiarity with knowledge management, retrieval, and content platforms
• Experience in HR technology, benefits, or healthcare
• Track record of building trust and safety into large-scale, high-sensitivity

products

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually