Product Manager

• Company: CGL
• Department: Client Experience
• Employment Type: Regular Full-Time
• Work Model: Hybrid (2 days in office)
• Language: This role operates in English.
• Additional Information: This/these role(s) is/are currently vacant

THE OPPORTUNITY

• We are a leading Canadian financial services co-operative committed to being a
• catalyst for a sustainable and resilient society and our team is essential to
• deliver on this strategy. That’s why we prioritize our people, to ensure we
• provide a strong culture and development opportunities which enables our team to
• thrive and to live our purpose. The best part is that you will work with people
• that care passionately about you, our clients, and our communities.

• As the Product Manager you will deliver best in class Digital experiences and
• own a large portion of the Digital product portfolio.  You will be responsible
• for the client, advisor and operations experience when it comes to building out
• the capabilities and features.  You will play an integral role in aligning the
• business needs to strategic delivery components that are prioritized based on
• impact, dollars and time to market.

HOW YOU WILL CREATE IMPACT

• Collaborate with a cross-functional team to deliver solutions for the

• telephony channel, enhancing the guided omni-channel experience for
• cooperators.

• Lead and facilitate workshops to generate innovative ideas aimed at improving

the client experience.

• Ensure delivery teams have all necessary requirements to provide a

best-in-class customer experience solution.

• Partner with the analytics team to create weekly dashboards tracking the

• performance of the IVR and identify areas of opportunity based on insights
• generated.

• Develop and maintain a roadmap for the rollout of initiatives, ensuring

timely and budget-compliant delivery in collaboration with delivery partners.

• Conduct market research and competitor analysis to inform product strategy

and development.

• Communicate product vision and strategy to stakeholders and team members.
• Monitor and evaluate product performance, making data-driven decisions to

optimize and enhance the product.

• Foster a culture of continuous improvement and innovation within the team.
• Play a leadership role in the team to ensure that solution features are

in-scope, on-time and of high quality.

• Apply incremental delivery principles, drive the delivery of business value,

• communicate progress, elicit feedback, and enable stakeholder reviews for
• validation in the process.

• Review and assess opportunities for new improvements and functionality based

on feedback and business objectives.

• Leading and engaging your team to deliver strategic objectives through

• effective coaching and mentoring, identifying and developing emerging talent,
• and fostering an innovative, collaborative, and agile culture.

• Represent the product & client/ customer:
• Articulating a compelling vision for business capabilities and CRM products

• while building an ongoing operating plan for the team to manage, support
• and improve products.

• Building the roadmap for assigned business capabilities and requirements

• and contributing to the overall vision and roadmap, while driving the
• digital product management process end to end.

• Maintains a good understanding of clients/users (their expectation, needs

• and pain points) and the product and delivers this knowledge into the team
• to focus deliverables and priorities.

• Be an advocate for the clients/users by owning issues, forming solutions

• and defining outcomes as you move the delivery of the roadmap to
• completion.

• Utilizes a deep understanding of product and clients as well as solid

• internal stakeholder relationships to prioritize product needs against
• development.

• Influence, persuade and advise on solution strategies and directions.
• Educate the team in the business domain to help establish better

understanding of the solution/product to deliver value.

HOW YOU WILL SUCCEED

• You build strong relationships and influence cross-functional teams to drive

outcomes.

• You foster a culture of innovation, experimentation, and continuous

improvement.

• You are a strategic thinker who can translate vision into actionable plans.
• You communicate clearly and effectively, adapting your message to diverse

audiences.

• You are comfortable navigating ambiguity and shifting priorities in a

fast-paced environment.

TO JOIN OUR TEAM

• A Bachelor's or Master’s degree in business, Marketing, Engineering, or a

related field.

• 3+ years of experience in product management, strategy, or client growth

roles, ideally within financial services or a related industry.

• Proven experience leading cross-functional initiatives focused on lead

generation, sales enablement, or client acquisition.

• Strong understanding of customer journey design, digital channels, and

CRM/lead management platforms.

• Experience with data analytics, performance measurement, and reporting to

drive product decisions.

• Excellent stakeholder management and communication skills.

WHAT YOU NEED TO KNOW

• Detail oriented work that requires frequent mental concentration for extended

periods of time.

• You will be subject to a Background check as a condition of employment, in

the event you are the successful candidate.

WHAT'S IN IT FOR YOU?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family

needs.

• A holistic approach to your well-being, with physical and mental health

programs and a supportive workplace culture.

• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible

• employees also benefit from a comprehensive total rewards package including
• group retirement savings plans, pension and benefits (e.g., health and
• wellness, dental, disability and life coverage), mental health support and an
• employee assistance program.

Expected salary range $91,058.00 to $141,058+

• The salary amount for the successful candidate is determined by Co-operators in
• its discretion and will vary depending on several criteria including but not
• limited to: local market conditions, geography and relevant job-related factors
• such as knowledge, skills, qualification, experience and education.

• Employees may also have the opportunity to participate in incentive programs and
• earn additional compensation tied to individual and/or business performance, or
• other business metrics.

#LI-CP1