SMB Account Executive I

Overview

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The Small to Medium Business (SMB) Account Executive role is a commissioned sales position responsible for driving new business growth and expanding market presence within the SMB segment. This position is responsible for identifying, engaging, and converting new client opportunities while strengthening relationships with existing accounts. The role combines strategic prospecting, consultative solution selling, and collaboration with internal teams to deliver tailored solutions that meet client needs, achieve sales targets, and contribute to overall company success.

Responsibilities

• Prospecting & New Business Development – Execute targeted outreach campaigns, including cold calling, email marketing, social selling, and networking to generate new leads and build a strong pipeline of prospective clients.
• Account Management - Develop and maintain long-term relationships with key accounts to foster trust and ensure ongoing customer satisfaction. Act as the primary point of contact for assigned clients, addressing inquiries, resolving issues, and providing solutions promptly.
• Lead Qualification and Pipeline Management – Responsible for responding to, developing and qualifying leads into opportunities. Execute strategic account plans to manage all lead qualification efforts through the CRM system.
• Market Intelligence – Research industry trends, competitor activities, and emerging technologies to identify new opportunities and position Konica Minolta as a trusted advisor in Intelligent Information Management Solutions.
• Opportunity Management & Forecasting– Responsible for managing/documenting the opportunity/sales process through the use of the CRM system. Consistent updates will be required to ensure accurate forecasts.
• Proposal / RFP Preparation – Responsible for managing the RFI/RFP process and the final response. Duties include pre-bid meetings, phone conferences, etc.
• Demonstrations & Konica Minolta IIM Experience – Responsible for identifying and qualifying the customer needs and documenting the solution to effectively work with a Sales Engineer to execute the Konica Minolta IIM Experience. This includes collaborating on alternatives for the proposed solutions and discuss or demonstrate other options per the client’s requirements.
• Scope / Project Profile Preparation – Responsible for defining the requirements of the projects, along with developing and communicating the ROI and Goals of the project. Responsible for working with the Sales Engineer and Professional Services in developing a Project Profile that will result in the development of a price proposal.
• Pre-Implementation Activities – Responsible to participate in final review of the Functional Requirements Document (FRD), comparing expectations to the proposed delivered results.
• Post Implementation Activities - Responsible to participate in final review of the implementation, comparing expectations to the delivered results. Includes review of ROI and to assist in the development of the Case Study.
• Event Participation – Responsible for participating in the planning and execution of various marketing activities. Roles may include actively driving attendance, presentations, and general networking activities.
• Performs other duties, as assigned.

Qualifications

• Excellent interpersonal and communications skills
• Ability to collaborate with internal partners, coworkers and external vendors
• Ability to work within a team structure
• Strong listening skills – ability to understand customer needs and equate them to our solutions
• Strong knowledge of CRM tools
• Strong knowledge of Microsoft Word and Excel
• Strong knowledge of IIM products and services – Tungsten, Hyland OnBase, Microsoft, Sharepoint, and Square 9 is preferred

• MBA preferred; four- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience
• 3-5 years of experience in complex sales
• 3-5 years of experience in the IIM or a related industry
• Experience providing solutions relating to business process improvement
• Experience servicing internal and external customers
• Experience working with external vendors/ partners
• Experience with Solution or Strategic Selling

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.