Junior Account Executive- Sales Support Track

Job Title: Junior Account Executive – Sales Support Track

Reports To: Account Executive / Sales Leadership

About Elite Home Health

Elite Home Health is a clinician-owned and operated organization serving communities across Florida for over a decade. We are committed to delivering high-quality, patient-centered care while creating a supportive environment where our team members can grow professionally and feel valued in their work.

We believe exceptional patient care begins with exceptional people. That's why we're committed to supporting, developing, and investing in our team so they can make a meaningful difference in the lives of the patients and communities we serve.

Position Summary

The Junior Account Executive, Sales Support Track provides administrative, communication, and field support to an assigned Home Health Sales Representative. This position is responsible for helping maintain strong communication between Sales, Clinical, Operations, patients, and referral sources while ensuring timely follow-up throughout the patient referral and admission process.

This role is primarily focused on sales support, coordination, follow-up, and administrative responsibilities and does not carry an independent sales territory.

Key Responsibilities

• Support the assigned Sales Representative with daily administrative and clerical responsibilities.
• Complete welcome calls with newly admitted patients and/or families as appropriate.
• Conduct or assist with bedside introductions and introductions to the Elite Home Health team.
• Follow up on outstanding Face-to-Face (F2F) documentation and communicate status to the appropriate teams.
• Follow up on outstanding billing orders and assist with keeping accounts within established timelines.
• Maintain communication with Sales, Clinical, Intake, Branch, and Operations teams regarding patient status and outstanding needs.
• Track patients who are hospitalized, transferred, discharged, or otherwise unavailable for services.
• Follow patients throughout a hospitalization and communicate updates to the appropriate Sales and Operations team members.
• Assist with referral tracking, admission follow-up, and identifying barriers to admission or continued services.
• Maintain accurate records, logs, and documentation related to assigned accounts and patients.
• Assist the Sales Representative with preparation for facility visits, meetings, presentations, and educational activities.
• Help coordinate follow-up with referral sources, facilities, physicians, and community partners.
• Assist with identifying opportunities requiring Sales Representative follow-up.
• Provide timely updates regarding pending referrals, patient status, F2F documentation, billing orders, and other outstanding items.
• Participate in team meetings, training, and company initiatives.
• Maintain professionalism and confidentiality when interacting with patients, families, referral sources, and internal team members.
• Perform other duties as assigned by Sales Leadership.

Core Competencies

• Strong organization and attention to detail
• Excellent verbal and written communication
• Professional and compassionate patient interaction
• Ability to manage multiple priorities
• Strong follow-through and accountability
• Ability to work collaboratively with Sales, Clinical, and Operations
• Proficiency with Microsoft Office and company systems
• Understanding of HIPAA and patient confidentiality
• Ability to work independently while supporting a larger team

Success Measures

• Timely completion of welcome calls and bedside introductions
• Timely follow-up on F2F documentation and billing orders
• Accurate referral and patient tracking
• Consistent communication with Sales, Clinical, and Operations
• Responsiveness to hospitalized patient updates
• Administrative accuracy and organization
• Positive patient, referral-source, and internal team experience
• Demonstrated reliability and follow-through

Why Elite Home Health

We know great professionals have choices—here’s why they choose Elite Home Health:

• Competitive compensation and performance-based opportunities
• Supportive leadership that values your voice and expertise
• Strong clinical and operational support teams (you never feel alone in your role)
• Career growth and advancement opportunities within a growing organization
• A mission-driven culture centered on quality, compassion, and excellence
• The stability of a Florida-based, clinician-owned organization serving communities for over 10 years
• The opportunity to make a direct impact on patient access to care

At Elite, we believe in teamwork over hierarchy, support over burnout, and purpose over routine. Our clinicians and staff are the foundation of everything we do.

Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Management may assign additional duties as needed.

Equal Employment Opportunity

We are an Equal Opportunity Employer and consider all qualified applicants without regard to any characteristic protected by applicable law.

Reasonable Accommodation

Reasonable accommodations are available to qualified individuals with disabilities throughout the hiring process. Please contact Human Resources if needed.