Account Executive

Do you love building and maintaining strong relationships with clients? Do you have a passion for finding solutions for clients? Are you a values based person? Do you lead with trust and loyalty? We want to hear from you!

King Solutions is a logistics service provider in Dayton, Minnesota, built on a foundation of faith, integrity, and innovation. We create logistics solutions that simplify, streamline, and scale to meet each customer's unique needs while building lasting relationships.

Our culture is rooted in teamwork, creativity, and service. Through our MaKING A Difference program, employees give back to the community, support one another, and take part in company events that strengthen connection and celebrate success.

At King, you will find more than a career. You will find a place where your ideas are valued, your work matters, and faith and community guide everything we do.

Position Summary:

The Account Executive is responsible for fostering and strengthening existing customer relationships, building trust and loyalty, and supporting long-term customer retention. The primary focus is proactive account management and customer success rather than new-client selling.

As a proactive and curious member of the Client Success team, the Account Executive understands each customer’s business, services utliized, leads business reviews, maintains visibility into contract expiration dates and renewal needs, and serves as a point of escalation. Growth comes from identifying and upselling services that meet the evolving needs of existing accounts.

Responsibilities:

• Own and nurture existing customer relationships through regular communication, on-site visits, and client lunches to understand business priorities and strengthen long-term partnerships. Coordinate with internal teams to develop solutions that address customer needs.
• Plan and lead regular business reviews with existing customers to review service performance, discuss business goals, gather feedback, and agree on follow-up actions.
• Identify opportunities to upsell additional King services within existing accounts, presenting relevant solutions, value, pricing, and benefits based on customer needs.
• Proactively identify cost-saving opportunities and operational improvements for existing clients, collaborating with internal teams to deliver measurable value and communicating the benefits to customers.
• Maintain accurate CRM records of customer interactions, business reviews, account growth opportunities, contract expiration dates, renewal notice deadlines, and follow-up actions. Proactively coordinate renewal discussions before applicable deadlines.
• Develop strong, lasting customer relationships by anticipating requirements and delivering on needs in a professional and proactive manner.
• Serve as the primary point of escalation for customer concerns, coordinating with Customer Care and other internal teams to resolve issues, communicate progress, and follow through to resolution.
• Collaborate with all King personnel to deliver exceptional solutions and customer experience.

Experience Required:

• Bachelor’s degree or equivalent in Communication, Marketing, Business Management, Logistics, or related field
• Minimum 2-3 years of successful client facing experience
• Experience with logistics service providers preferred
• Self-motivated and proactive, with a passion for customer relationships, retention, and long-term account success
• Knowledge of various services within E-Commerce, transportation and fulfillment industry
• Communicate positively & effectively, verbally & in writing
• Effective account management skills, including relationship nurturing, business reviews, renewal coordination, issue resolution, and needs-based upselling
• Exceptional presentation and general interpersonal skills
• Organizational and time management skills
• MS Office, PC and Mobile App experience

You will be accountable to hit the following measureables:

1. Customer Lifetime Value (CLV)
2. Client acquisition rate
3. Customer Satisfaction
4. Customer Outcomes
5. Customer Interaction
6. Organic Growth
7. Customer outcomes
8. Average reply time

Our Core Values

MaKing a Difference: Acting with integrity, fostering a strong sense of community, and exercising diligent financial stewardship

Innovation & Creativity: By embracing continuous learning and bold experimentation, we create impactful solutions driven by innovation, creativity, and technology.

Excellence: From strategy to design, we deliver quality first-rate solutions

Safety: We are dedicated to promoting occupational health and safety through proactive management practices and a steadfast commitment to the highest standards of responsibility.

King offers a competitive benefit package that includes but not limited to: medical, dental, vision, company paid life insurance, STD, LTD, 401k and PTO and much more!

Our team needs YOU!