Account Executive, Membership Services

Account Executive, Membership Services

Department: Ticket Sales & Service

Direct Supervisor: Director, Ticket sales

Status: Full-time

Summary

The Account Executive, Membership Services will focus on renewing 3-Day Grandstand Memberships and enrolling accounts in auto-renewal throughout the entirety of the year for the Formula 1 Hard Rock Miami Grand Prix. This position will be responsible for executing assigned call campaigns as well as continuing to grow accounts year over year for the Miami International Autodrome. Representatives will be part of an elite sales and service team at Hard Rock Stadium, setting the standard for high-level sales and service in the sports industry. As an Account Executive, Membership Services, this position will have the ability to sell across multiple properties including the Miami Dolphins and Miami Open. With multiple entities under one roof, this position offers unique opportunities for professional growth and exposure across Miami Dolphins, Miami Open & Formula 1 Hard Rock Miami Grand Prix.

This is a customer-centric, results-driven role. The Account Executive resolves guest inquiries quickly through proactive service. They also use existing relationships and campaign driven outreach to generate new business revenue. Retention is central to the role's success. The Account Executive takes ownership of their role by spotting at-risk accounts early and addressing concerns before they affect renewal decisions.

The Formula 1 Hard Rock Miami Grand Prix has set a new standard in luxury seating, hospitality, and race weekend experiences. As one of the premier destinations on the Formula 1 schedule, the Formula 1 Hard Rock Miami Grand Prix will play a significant role in the continued growth of Formula 1 in the United States. Grandstand seating plays a pivotal role in the continued growth of the event.

Location

• This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities

• This position will be focused on high volume sales from designated call campaigns, prospecting, appointment setting, executing sales presentations in a face-to-face & virtual format
• Due to the nature of this role, the candidate must be willing to work non-traditional hours and weekends
• The candidate will be held accountable for exceeding activity, appointment goals, and closed sales goals while maintaining a high level of integrity & sales proficiency
• We are looking for a candidate with an optimistic team-first attitude and the competitive desire to be the best

Qualifications

• Bachelor’s Degree or equivalent
• Minimum of 1 year of prior sports ticket sale/service experience required
• Strong verbal communication and interpersonal skills; able to engage guests of all backgrounds
• Proven ability to solve problems calmly in a fast-paced, high-volume setting
• Excellent verbal and written communications skills required in English and additionally preferred in Spanish
• Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
• Candidate must have a strong work ethic and a desire to build a career in professional sports

Featured Benefits

• Medical, dental, and vision insurance
• Life insurance (including voluntary coverage for spouses and children)
• Long term disability insurance
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Hard Rock Miami Grand Prix, and the Miami Open
• Employee gym, subsidized lunch program, and discounts on a variety of products and services
• 401k, Paid time off (PTO), and company holidays

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.