Strategic Account Executive

Job Title: Strategic Account Executive

Department: Sales

Reports To: Sales Manager

FLSA Status: Exempt

Salary Range: Base Salary + Commissions

Benefits: Benefit Eligible

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.

Summary

Kelley Create seeks a results-driven Strategic Account Executive to join our growing team. As a Strategic Account Executive, you will foster existing and new customer relationships to increase our sales footprint in your area. Strategic Account Executive manages the service or sale of large customer accounts and is responsible for meeting sales goals, prospecting, and following up on pre-and-post sales steps. Candidates should have excellent interpersonal skills, a strong work ethic, and high personal expectations.

Essential Duties and Responsibilities:

• Develop new customers and business opportunities within existing customer accounts utilizing the full Kelley product suite.
• Develop new customer accounts through prospecting (received via direct mail, social media marketing, etc.), cold calling, and networking efforts.
• Keep in contact with clients, answer their questions, and deal with complaints promptly.
• Predict future market trends and develop new sales ideas. Complete accurate monthly and quarterly sales forecasts.
• Create proposals and cost justifications.
• Maintain CRM (Sales Chain) with an accurate account of prospects and activity to maintain sales funnel to achieve sales quota.
• Complete customer surveys and current application assessments.
• Engage support teams (DocuWare, Mailing, IT) to assist as needed.
• Prepare sales presentations and product demonstrations and present solutions to C-level contacts and appropriate staff.
• Complete necessary paperwork for financing and equipment orders.
• Work closely with administrative, service team, and delivery coordinator to successfully complete orders, schedule installation, and meet all customer needs.
• Participate in open house and networking events.
• Attend manufacturer training and maintain a working knowledge of the product suite.
• Train new users in equipment as needed.
• Perform work on weekends and evenings as needed to meet applicable deadlines.
• Other duties as assigned.

Competencies

To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position.

• Customer Focus: The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.
• Communication Skills—Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately.
• Problem-Solving Skills: The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.
• Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks.
• Adaptability—The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

• Bachelor’s degree (B. A.) or equivalent from a four-year College; or 3+ years related experience and/or training; or equivalent combination of education and experience. Business-to-business sales experience preferred.

• Excellent customer service skills
• Able to work independently and utilize sound judgment and problem-solving skills.
• Must be detail-oriented, with excellent administrative and organizational skills.
• Ability to manage multiple tasks and meet established deadlines
• Outstanding written and verbal communication skills
• Motivation and the ability to work independently with little or no supervision

Language Skills

Ability to read and interpret documents such as rules, instructions, and procedure manuals. Ability to write routine reports and correspondence. The incumbent is required to read and respond to documents in hard copy and electronic form. Ability to speak effectively before groups of customers, employees, vendors, and association members.

Math Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Proficiency with Microsoft Word, Excel, Outlook, and CRM required.

Certificates and Licenses

Driver’s license for travel to client work sites required.

Physical Demands and Work Environment

The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The work is typically performed in an office environment, with a moderate noise level. To perform the job, the employee is frequently required to talk and hear on the telephone and in person with individuals and groups. The incumbent will carry materials (presentation) weighing up to 25 lbs when traveling on business. Approximately 70-80% of the time is spent traveling to, from, or at local client sites.

Competitive Benefits Package Include

• Medical Insurance
• Dental/Vision Insurance
• Life Insurance
• Flexible Spending Account Options
• Supplemental insurance
• 401K with company match
• Profit Sharing upon goal attainment
• Paid Time Off
• Paid Holidays
• Ongoing training opportunities

Must have reliable transportation, a Valid Driver’s License, and pass pre-employment screening.