Distribution Account Manager

Job Summary

• The Distribution Account Manager is responsible for the day-to-day management of
• assigned distribution partners across the AMER region. This role serves as the
• primary owner of distribution relationships from contracting through operational
• and commercial execution, ensuring partners are correctly onboarded, configured,
• and operating in line with IHG standards while delivering value to hotels. The
• role owns the ongoing health, performance, and governance of OTA and
• distribution partners by monitoring KPIs, supporting regular business reviews,
• resolving operational and compliance issues, and coordinating cross-functionally
• to drive sustainable results for hotels. The role will also focus on business
• development, to support the region, and establish new opportunities and
• connectivity with OTAs and Tour Operators.

Key Responsibilities

• Serve as the primary Distribution owner for assigned partners, acting as the

central point of contact for account management activities

• Support and participate in regular account reviews, including MBRs and QBRs,

with partners and internal stakeholders

• Support regional and commercial teams by addressing partner-related

questions, issues, and opportunities

• New business development
• Partner with the Commercial organization to align account enablement and

identify high‑value opportunities

• Contracting and Commercial Governance
• Lead or support partner contracting and contract renewals within defined

Distribution guardrails

• Ensure partner contracts align with IHG distribution standards, onward

distribution principles, and rate parity requirements

• Operational Management and Execution
• Own partner onboarding, setup, and ongoing maintenance across Distribution

systems and tools

• Manage and maintain accurate partner information in Merlin, ensuring ongoing

data integrity

• Support the onboarding and integration of new brands into partner portfolios

Connectivity and Channel Support

• Act as the first point of escalation for partner connectivity and channel

support issues

• Coordinate with internal technical teams and external connectivity providers

to resolve issues efficiently

• Rate Parity and Compliance Support

Experience

• 8+ years of progressive work-related experience as a Product Manager or Sr.

• Product Manager with demonstrated proficiency in one or multiple
• disciplines/technologies/processes related to the position including product
• and/or project management, travel technology systems (GDS, OTAs, PMS and
• other distribution technology), or vendor relationship management.

Skills & Technical Experience

• Experience leading medium‑to‑large partner integration initiatives, including

• requirements gathering, stakeholder communication, change management, and
• delivery, with hands‑on experience testing APIs and working with XML/JSON
• messaging.

• Proven success operating as a Product Manager in modern, cross‑functional

• software environments, overseeing multiple products and collaborating
• effectively with engineering, design, and business stakeholders.

• Strong analytical, project management, and communication skills, including

• the ability to define product goals and success metrics, provide in‑depth
• technical analysis and feedback to engineering and leadership, manage
• competing priorities, and adapt quickly within complex travel distribution
• ecosystems.

• Location - Our hybrid work structure is an expectation of three (3) days a week
• in office. This expectation may be adjusted to evolve with the changing need of
• the business.

• The salary range for this role is $94,300 to $118,000. This role is also
• elegible for bonus pay. We offer a comprehensive package of benefit including
• paid time off, medical/dental/vision insurance, 401K, and other benefits to
• employees.

#LI-CH1

• At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re
• here to deliver True Hospitality for Good. Making our guests and colleagues feel
• welcome, cared for, recognised and respected – wherever they are in the world.
• Want to be part of the journey?

Who we are

• At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good
• on a global scale. With corporate offices and over 6,000 hotel destinations
• worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll
• experience our unique culture and brilliant colleagues who will support and
• inspire you. With a host of corporate opportunities to choose from, wherever you
• are on your career journey, and whatever you want to achieve there’s Room for
• You at IHG.

• Over recent years, we’ve transformed our company. We have bold ambitions to
• drive performance and maintain our relentless focus on growth in order to be the
• hotel company of choice that guests & owners love.

• We are a hospitality business at our core and value connections and being
• together helps us foster a unique sense of belonging that also supports
• productivity. That’s why here at IHG, we give our colleagues flexibility and
• balance – working in a hybrid way, blending office and remote working
• collectively. We recognise that every role is different, that’s why leaders work
• with teams to determine how and when they collaborate.

• We provide a wide range of benefits designed to help you live your best work
• life. These include impressive room discounts across our many properties,
• recharge days and volunteering days throughout the year. Through our myWellbeing
• framework, we are committed to supporting wellbeing in your health, lifestyle,
• and workplace. We offer a unique and inclusive culture, where there is always
• Room for You to belong, grow and make a difference.

• Our mission is to welcome everyone and create inclusive teams where we celebrate
• difference and encourage colleagues to bring their whole selves to work. IHG
• Hotels & Resorts provides equal employment opportunities to applicants and
• employees without regards to race, color, religion, sex, sexual orientation,
• gender identity, national origin, protected veteran status, disability, or any
• other category protected by applicable laws.  We promote a culture of trust,
• support, and acceptance. Always welcoming different backgrounds, experiences,
• and perspectives.