Account Manager

The Account Manager is the service experience leader of the client team, supporting/implementing the risk management/insurance program strategies. The Account Manager supports the client and Account Executive in program administration, marketing and placement and carrier management. He or she also provides directions and works with the Account Analyst to deliver on client needs. A trusted advisor who is responsive and receptive, the Account Manager provides innovative solutions and industry best deliverables through application of technical knowledge. The Account Manager always adheres to Lockton cultural values, and treats fellow associates, clients, and vendors with dignity and respect.

• On an ongoing basis, the AM is responsible as the key contact for the client's service-related issues. Confirm coverage or answer questions about the specifics of the Policy. Provide counsel or direction when a loss occurs. Interpret policy information and share back to the client accurately.
• Discuss business changes that may impact coverage due to acquisition or reducing coverage due to a divesture. Review client contracts and provide guidance about insurance requirements or coverages that may be needed to satisfy contractual obligations. Conduct open items meetings for ongoing service requests
• Prepares and gathers information that will contribute to the client strategic plan including exposures, loss runs, and carrier data. Analyzes gathered information and makes recommendations and provides insight based on level and skillset.
• Coordinates communications for presentations and meetings for the Account team. Presents portions of the renewal that the AM has supported during the marketing.
• Conducts annual commissions reconciliations and updates with AA support; communicates to AE
• Execute defined marketing strategy. Typically markets less complex lines of coverage. Identifies and analyzes client exposures. Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposure. Distributes RFP requests to vendors. Reviews results, and conducts preliminary negotiations and market narrowing. Provides recommendations to Account Executive and producer and prepares renewal presentation for client meeting. Works closely with Risk management team on final projections and peer-reviewed financials.
• Project manage renewal implementation. Working with carriers and client to update changes to coverages
• Confirm coverages are correctly placed and carriers and client are ready for the new policy year. Second Set of eyes on policy checks.
• Project manages new client onboarding leveraging standard checklists and tools. Document communications strategy and enroll clients in standard delivered programs or client add ons. Oversee AA activities to ensure administrative set up for successful client management is completed
• Manages client financial reporting and claims analysis including providing the data to the client. Works closely with financial analytics team as appropriate.
• Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. Actions: Prioritizes, prepares, schedules, leverages resources, stays focused.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Actions: Follows procedures, ensures high quality output, and takes action.
• Building Customer Loyalty: Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust. Actions: Identifies networking opportunities, reaches out to expand contacts, leverages network contacts, maintains network relationships.
• Building Networks: Taking action to establish and maintain connections with people outside one’s formal work group, including those outside the organization (e.g., peers, cross-functional partners, and vendors), who are willing and able to provide the information, ideas, expertise, and/or influence needed to achieve work goals. Actions: Identifies networking opportunities, reaches out to expand contacts, leverages network contacts, maintains network relationships.
• Collaborating: Working cooperatively with others to help a team or work group achieve its goals Actions: Contributes to goal accomplishment, asks for help and encourages involvement, informs others on team, models commitment.
• Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences Actions: Identifies problems and opportunities, gathers information, interprets information, generates alternatives, evaluates alternatives and risks, chooses an effective option, commits to action, and considers others’ perspectives.

• 3+ year’s experience in client services for property and casualty including servicing and placement.
• Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
• Intermediate understanding of P&C coverage lines in multiple product lines
• Intermediate knowledge of different risk financing strategies and products available to clients (e.g., guarantee cost, loss sensitive, collateral) with strong knowledge in the guaranteed cost market.
• Relationships with insurance/carrier markets in assigned areas, or ability to develop same immediately
• Basic negotiation skills related to marketing and placement of insurance products.
• A strong working knowledge of the changing vendor landscape including new entrants into the marketplace and cutting-edge products and solutions
• Knowledge of federal and state legislation and legal issues related to the insurance industry
• Ability to compile, analyze and interpret financial information to facilitate decision making
• Full proficiency in the use of Microsoft Word, Excel, and PowerPoint.
• Basic presentations skills

AI Proficiency Required: Intermediate: candidates should be able to:

• Effectively use generative AI tools for research, analysis, communication, and workflow optimization.
• Validate AI-generated outputs for accuracy and appropriateness.
• Apply sound judgment regarding data privacy, security, and regulatory requirements.
• Identify opportunities to improve team effectiveness through responsible use of AI.