Technical Success Account Manager, Google Cloud Consulting

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science, a related technical field, or

equivalent practical experience.

• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture

• principles, (e.g., networking, compute, storage, IT security, database
• systems, application development, operational frameworks).

• Experience presenting to technical and executive stakeholders (e.g.,

explaining technical concepts to non-technical audiences).

• Experience supporting customers in cloud operations domains (e.g.,

• launch/capacity planning, product release management, technical support,
• escalation management procedures).

PREFERRED QUALIFICATIONS

• MBA or Master's degree in a Management, Technical, or Engineering field.
• Relevant technical professional certifications.
• Experience leading technical governance activities, such as establishing or

• actively participating in Architecture Review Boards (ARBs), or developing
• reference architectures and reusable patterns for an enterprise organization.

ABOUT THE JOB

• As a Technical Success Account Manager (TSAM), you will serve as a strategic
• technical leader aligned with Google Cloud’s most critical customers. You are
• responsible for driving sustained platform health, achieving technical
• excellence, and ensuring stability for key business critical workloads running
• on Google Cloud Platform (GCP). The TSAM serves as the customer’s trusted
• technical advisor, translating complex business objectives into rigorous
• technical governance and modern, resilient cloud architectural strategies. You
• will advocate adoption of industry best practices and act as the primary point
• of accountability for resolving platform challenges and proactive risk
• mitigation, to the satisfaction of executive stakeholders.

• This role requires independently forging executive relationships, advocating the
• implementation of Google Cloud architecture standards, elevating platform
• stability, and establishing technical standards across the customer’s Google
• Cloud footprint, through a programmatic approach. Additionally, you will serve
• as the internal customer advocate, translating their strategic needs into
• feedback for Google Cloud’s Product and Engineering teams, ensuring continuous
• service improvement and feature development.

• Google Cloud accelerates every organization’s ability to digitally transform its
• business and industry. We deliver enterprise-grade solutions that leverage
• Google’s cutting-edge technology, and tools that help developers build more
• sustainably. Customers in more than 200 countries and territories turn to Google
• Cloud as their trusted partner to enable growth and solve their most critical
• business problems.

• Individual pay is determined by factors including job-related skills,
• experience, and relevant education or training.

US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google

[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES

• Establish and lead Technical Governance, focusing on platform health metrics

and enterprise readiness planning.

• Provide technical guidance and advocate the adoption of Google Cloud

architecture and best practices via deep dives and workshops.

• Drive platform stability and excellence through deep architectural health

assessments.

• Serve as the strategic technical advisor to address and resolve critical

• reliability concerns, advising on and guiding the architecture of robust,
• scalable, and resilient workloads.

• Act as the internal customer advocate, translating technical obstacles to

• influence GCP product roadmaps. Own workload success, stabilization, and
• ongoing optimization to ensure sustained business value.