Technical Account Manager - Northam

Wise · Austin, Texas, United States

Full-timeOn site5-10 yrsListed as no visa sponsorshipFinancial Services

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In short

You will serve as the dedicated technical relationship owner for Tier 1 partners, ensuring the health and success of their integrations with Wise Platform. This involves resolving complex technical blockers, managing incidents, and collaborating with internal teams to drive product improvements and feature adoption.

What they're looking for

MUST-HAVE SKILLS

Technical Account ManagementAPI IntegrationWebhooksAuthenticationData FlowsTroubleshootingSLA ManagementChange Management

ALSO MENTIONED

Technical Account ManagerWise PlatformAPIWebhooksAuthenticationData FlowsSLAIntegration SupportEngineeringProduct Management

The role requires deep technical expertise in APIs, webhooks, and system architecture to support and optimize partner integrations. You must be capable of managing technical relationships, influencing product roadmaps, and creating scalable processes to support the growth of the platform.

About the employer

Wise

160+ countries. 40+ currencies. Money for here, there and everywhere.

Wise is a global technology company, building the best way to move money around the world.

With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money. Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is dual listed on Nasdaq in the US (WSE) on the London Stock Exchange under the ticker, WISE. 19 million people and businesses use Wise globally. In fiscal year 2026, Wise supported around 19 million people and businesses, processing over $240 billion in cross-border transactions and saving customers over $3 billion. For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages. Login to access customer support: https://wise.com/login/ FB: https://www.facebook.com/Wise/ IG:https://www.instagram.com/wiseaccount/ TW:https://twitter.com/home

INDUSTRY: Financial Services
COMPANY: Public Company
FOUNDED: 2011
HEADQUARTERS: London
SIZE: 5,001-10,000on LinkedIn
OFFICES: 9 on LinkedIn

KNOWN FOR

money transfercurrency exchangeforeign currencycrowdsourcingpeer-to-peerfintech

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Questions about this role

Is this Wise role remote?: Tagged on site.
Does it sponsor visas?: Listed as no visa sponsorship.
What experience does it ask for?: Listed as 5-10 years.

The posting, in full

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

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Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Job Description

As a Technical Account Manager (TAM) with Wise Platform, you'll play a key role in helping our partners grow and get the most out of our infrastructure, setting the standard for technical excellence. You’ll work closely with our partners' technical teams, as well as internal product, account managers, engineering, and commercial stakeholders to ensure long-term success.

Your Mission

Act as the dedicated technical relationship owner for key Wise Platform partners post-launch, specifically Tier 1 partners (indicatively $1M+ ARR), working alongside the Account Manager as the technical layer of the account team.
Build a deep understanding of each partner’s integration, architecture and technical roadmap, proactively identifying risks, technical debt and opportunities to improve integration health.
Investigate and help resolve complex technical blockers across APIs, webhooks, authentication, data flows and existing integrations, using logs, monitoring tools, documentation and data to identify root causes and determine the right path forward.
Partner closely with our Integration Support and Engineering teams during complex incidents, then own the partner-specific technical follow-through, preventative actions and improvements through to resolution.
Support partners to successfully adopt the latest updates to Wise’s technical integration through a change management process.
Own the ongoing technical health of your accounts, including SLA adherence, monitoring performance, troubleshooting issues and ensuring best practices are followed.
Advocate for your partners internally by surfacing feedback and influencing product roadmaps.
Collaborate with Product Managers, Engineers, Customer Success Managers and Account Managers to drive improvements and resolve complex issues.
Work with partners to drive adoption of the latest technical specification and identify opportunities for new features and use cases.
Contribute to documentation, tooling and scalable processes that improve the experience for all partners.
Help shape and scale how Technical Account Management operates at Wise Platform, creating repeatable processes, tooling and best practices as the function grows.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Compensation: USD 0 - USD 0 - yearly

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