National Account Manager

National Account Manager (U.S. & Canada)

Location: Charlotte, NC (Hybrid: 3 days on-site / 2 days remote)

Schleich USA, Inc., a trusted global toy brand, is seeking a highly accountable, proactive, and results-driven National Account Manager to manage and grow key customer relationships across the U.S. and Canada. This role is ideal for a hands-on account manager who thrives in a fast-paced environment, successfully manages multiple priorities and accounts, takes initiative without being asked, and consistently follows through on commitments. This is a key role in the organization to drive profitable growth, strengthen customer partnerships, and serve as a trusted business advisor both internally and externally.

Reporting to the Director of Sales, the NAM collaborates closely with Marketing, Planning, Analytics, and Order Management to develop strategic growth plans, analyze business performance, and ensure flawless execution across all customer touchpoints. The role also requires travel to accounts and trade shows within the US and Canada and requires some weekends and travel up to 50% of the time depending on time of year.

Why Schleich?

We offer a competitive benefits package including 6+ weeks of paid time off (vacation, sick time, and holidays); FREE medical, dental, and vision insurance for employees and dependents; 401(k); parental leave; life and AD&D insurance; tuition reimbursement; professional development; employee discounts; and a casual, collaborative office environment. Join an international toy company with 90 years of heritage, sold in over 70 countries and loved by children and collectors alike.

Key Responsibilities

• Own and grow assigned customer accounts, delivering profitable and sustainable business growth.
• Build strong relationships with key customer stakeholders and become trusted business partners.
• Lead strategic joint business planning, including assortment strategy, pricing, promotions, and merchandising initiatives.
• Develop and manage annual account plans and forecasts; monitor performance and proactively identify and close gaps.
• Take full ownership of account performance, customer communication, issue resolution, and execution.
• Partner cross-functionally to align strategies and ensure exceptional customer service and execution.
• Quickly analyze sales, consumer, inventory, and productivity data to identify opportunities and business risks.
• Translate complex data into clear recommendations and impactful customer presentations.
• Create compelling and persuasive PowerPoint presentations that effectively communicate strategies, opportunities, and business results.
• Communicate demand changes and promotional activity to internal stakeholders to support accurate forecasting and service levels.
• Manage multiple priorities simultaneously while maintaining exceptional attention to detail and follow-through.
• Step in wherever needed within a lean organization and support broader business initiatives beyond assigned accounts.

Qualifications

• 10+ years of sales, account management, or customer business management experience, including 5+ years of managing HQ-level accounts.
• Experience managing multiple accounts is a must!
• Proven track record of building customer relationships and delivering business results through strong account management.
• Demonstrated ability to thrive in a fast-paced environment with changing priorities.
• Exceptional organizational skills, follow-up, and attention to detail.
• Strong sense of ownership, accountability, and personal initiative.
• Ability to identify challenges, develop solutions, and act without waiting for direction.
• Advanced PowerPoint, presentation, and storytelling skills.
• Advanced Excel skills for analysis and reporting.
• Strong analytical capabilities with the ability to quickly interpret data and communicate insights that drive action.
• Excellent communication, influencing, and collaboration skills.
• Willingness to be hands-on and contribute wherever needed to support team and company objectives.

The ideal candidate is an analytical, customer-first business partner who understands account levers, takes ownership of challenges, and collaborates effectively across teams.

Schleich is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Schleich complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@schleich-s.com and mention that you have or would like to apply for a U.S. job posting.