Key Account Manager

About the role

We’re seeking a Key Account Manager, reporting to the VP of Distribution Partnerships, to grow Atmosphere’s network of bars, restaurants, and other venues across Chicago. You’ll sign new venues from a curated list of high-value targets and make sure our most important existing customers are getting full value from the service.

This is a territory-based role that balances new business with retention, and your success will be measured on both: new customer sign-ups and how well you keep and grow the accounts you already have.

What you'll do

• Identify, engage, and sign new bars, restaurants, and other venues in the Chicago territory, working from a curated list of high-value targets.
• Build and maintain relationships with venue owners, managers, and other decision-makers, positioning Atmosphere as a must-have service for their venue.
• Turn signed venues into active partners who collaborate with Atmosphere on campaign executions, product sampling, and deeper integration into their concept.
• Manage a book of high-value existing customers, making sure they’re actively using the service and have it set up to fit their venue.
• Onboard and train new customers, and provide ongoing technical support so their Atmosphere setup runs smoothly.
• Spot opportunities to add value within existing accounts, such as additional screens, locations, or partnership programs.
• Keep track of Chicago hospitality trends, competitors, and new venue openings that could become targets.
• Achieve monthly and quarterly goals for new customer sign-ups, account retention, and revenue growth.
• Partner with marketing, product, and customer support to resolve customer issues and pass along client feedback that informs new features.
• Track and report sales activity, pipeline, and customer engagement metrics in the company’s CRM.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Sales experience, ideally selling into hospitality, entertainment, or technology businesses.
• Strong communication, negotiation, and presentation skills, including pitching owners and managers face to face.
• Ability to manage a territory independently, plan your own outreach, and hit goals without day-to-day oversight.
• Experience with CRM software (Salesforce preferred) and comfort using pipeline and account data to decide where to spend your time.
• Track record of building long-term relationships with a wide range of clients.
• Ability to build a book of business from a target list and grow it over time.
• Willingness to travel throughout the Chicago territory for in-person client meetings.
• Familiarity with the Chicago bar and restaurant scene is a plus.

Compensation & Benefits

• Base salary $70,000 per year
• On-target earnings $90,000 per year
• Company Equity
• Company 401(k) with employer matching
• Competitive insurance plans
• Flexible Time Off Policy

Our Commitment to Diversity

Don’t meet every single requirement? Research shows that women and underrepresented groups often hesitate to apply unless they meet all the criteria. At Atmosphere, we’re committed to building a diverse, inclusive team where creativity, innovation, and teamwork thrive. If you’re excited about this role but your experience doesn’t perfectly align with every qualification, we still encourage you to apply—you might be the right fit for this or another role.