Cell Therapy Account Manager - Great Lakes

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

The Cell Therapy Account Manager is responsible for driving adoption and volume growth of the CareDx Cell Therapy & Transplant portfolio, including AlloHeme and associated molecular testing and digital solutions. Focusing primarily on blood and marrow transplant centers, cell therapy programs, hematology-oncology practices, and academic medical centers, the Cell Therapy Account Manager will educate providers on the clinical value of AlloHeme, support implementation of new testing programs, and drive ongoing utilization through strategic account management.

The Cell Therapy Account Manager will coordinate and collaborate with Clinical Liaisons, Medical Affairs, Customer Experience, Marketing, and Sales Operations to develop and execute account-specific growth strategies. Successful candidates are consultative sellers with strong clinical aptitude, strategic account management skills, and the ability to navigate complex healthcare organizations with multiple stakeholders and approval processes. This role reports directly to the National Sales Director, Cell Therapy & Transplant

Essential Duties & Responsibilities

Strategic Account Management

Develop a deep understanding of customer needs, clinical workflows, operational challenges, and organizational objectives. Identify opportunities to expand adoption of CareDx Cell Therapy & Transplant solutions and develop account-specific strategies to drive utilization and long-term growth.

Clinical Education & Belief Building

Build clinical understanding and confidence in AlloHeme and the broader CareDx Cell Therapy & Transplant portfolio through scientific and clinical discussions with physicians, advanced practice providers, transplant coordinators, laboratory leadership, and other key stakeholders. Partner with Medical Affairs to address advanced scientific and clinical questions when appropriate.

Account Activation & Implementation

Lead account onboarding and activation activities to support successful implementation of AlloHeme and other CareDx testing solutions. Work with clinical liaisons and customer stakeholders to establish ordering, reporting, sample logistics, and operational workflows. Help customers navigate institutional review and approval processes required for adoption.

Strategic Planning & Execution

Develop and execute strategic account plans that drive adoption, increase market penetration, expand the CareDx footprint, and achieve commercial objectives. Effectively prioritize opportunities and resources to maximize territory performance.

Contracting & Business Development

Support execution of Laboratory Service Agreements (LSAs) and other customer agreements as needed. Partner with internal stakeholders to facilitate contracting activities and remove barriers to implementation and adoption.

Building Strong Customer Relationships

Identify and engage key clinical, laboratory, operational, and administrative stakeholders. Establish trusted partnerships across customer organizations, proactively identify unmet needs, and ensure a high level of customer satisfaction and account retention.

Managing the Sales Pipeline

Maintain a robust sales pipeline and territory business plan. Forecast opportunities, track implementation milestones, monitor utilization trends, and provide regular business updates on territory performance.

Collaborating with Internal Teams

Partner closely with Clinical Liaison, Medical Affairs, Marketing, Customer Experience, Market Access, Sales Operations, and Operations teams to develop solutions that support customer success and drive business growth.

Qualifications

Bachelor’s degree required, advance degree preferred

Minimum of 10 years sales or strategic account management experience in the healthcare industry

Demonstrated ability to sell clinically within the hematology-oncology market

Experience supporting blood and marrow transplant, cell therapy, or CAR-T programs preferred

Proven success selling into large academic medical centers, cancer centers, hospitals, and complex healthcare systems

Demonstrated experience navigating multi-stakeholder decision-making environments involving physicians, laboratory leadership, administrators, procurement teams, and operational stakeholders

Proven ability to establish and implement clinical, operational, laboratory, or workflow protocols within healthcare organizations

Experience supporting healthcare contracting processes; experience with Laboratory Service Agreements (LSAs) or related agreements preferred

• Strong strategic account management and territory planning skills
• Excellent written, verbal, presentation, and interpersonal communication skills

Demonstrated ability to work cross-functionally to drive customer adoption and implementation success

Must be willing to travel 50- 75% or greater and effectively manage a large geographic territory

Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools

Key Characteristics

• Clinical Selling Excellence
• Results Driven
• Strategic Thinking
• Customer Focus
• Problem Solving
• Strong Communication Skills
• Persistence
• Self-Awareness & Adaptability
• Ownership & Accountability

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

• Our competitive Total Rewards package for US Employees includes:
• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

The U.S. EEO posters are available here.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

#LI-Remote

This is an anticipated base salary range plus incentive variable compensation in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

• Remote: US Only roles
• $250,000—$260,000 USD