Internal Account Manager (INS852)

We're looking for an Internal Account Manager to own client relationships at Hire Overseas, a fast-moving offshore staffing and HR platform placing vetted global talent into U.S. companies. You will be the primary point of contact for a portfolio of clients, keeping placements on track, resolving issues before they escalate, and ensuring clients stay engaged and satisfied long after the initial hire.

This is a small business. There is no large team behind you and no playbook for every situation. You will have a high degree of ownership and autonomy, which means you make real decisions, handle real problems, and have a direct impact on whether clients stay and grow. If you are a confident communicator who takes ownership instinctively, moves fast when something needs attention, and wants a role where your judgment actually matters, this role is a strong fit.

Why You'll Want to Join

100% remote setup so you can work wherever you're most productive

This role requires availability during US business hours

Work directly with founders at a growing offshore staffing company with real traction and a strong client base

• High-ownership role with full autonomy over how you manage and grow your client portfolio
• What You'll Work On

Client Relationship Management

Own a portfolio of client accounts as the primary point of contact from placement through ongoing engagement

Build strong, trust-based relationships that make clients feel supported and well-served

Conduct regular check-ins and proactively surface any issues, risks, or opportunities before they become problems

Keep clients informed, engaged, and confident in their placements without waiting for them to reach out first

Issue Resolution and Escalation

Handle client concerns quickly and professionally, taking ownership of resolution rather than routing everything to someone else

Identify patterns in client feedback and flag systemic issues to leadership with recommended fixes

Coordinate internally across recruiting, operations, and leadership to resolve complex client situations

Make judgment calls on when to escalate and when to handle directly

Retention and Growth

Drive client retention by delivering a consistently high-quality account management experience

Identify opportunities to expand relationships including additional placements, new roles, or expanded scope

Track account health and flag at-risk clients early with a clear plan of action

Reporting and Communication

Maintain accurate and current records of all client interactions, account status, and open items

Provide regular internal updates on portfolio health, client sentiment, and key risks

Communicate clearly and professionally in writing and on calls across all client and internal interactions

What You Bring

Proven experience in account management, client success, or a similar client-facing role in a B2B environment

Strong written and verbal English communication skills with a professional and responsive style

High ownership mindset — you take responsibility for outcomes rather than passing problems up or sideways

Comfortable operating with autonomy in a small business environment where processes are still being built and the answers are not always obvious

Organized and detail-oriented with the ability to manage multiple client accounts simultaneously without losing track of anything

Proactive and fast-moving with a bias toward action over deliberation when clients need support

Nice to Have

• Experience in staffing, recruiting, HR services, or workforce management
• Background working at a small business, startup, or founder-led company

Familiarity with offshore or global hiring and the dynamics of remote contractor placements

• Experience with CRM tools for tracking client interactions and account health
• How to Apply

Please include

Your updated resume

A short Loom video (1 to 2 minutes) introducing yourself, describing your account management or client success experience, and walking through how you handle a situation where a client is unhappy and you have to resolve it without escalating to leadership

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you want full ownership over a client portfolio at a fast-moving company where your decisions actually matter and your impact is directly visible, this role gives you the autonomy and the scope to do your best work.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

Initial Application - Submit your application and complete our prequalifying questions

Video Introduction - Record an video introduction to showcase your communication skills and work experience

Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)

• Recruitment Interview - Initial screening with our talent team
• Executive Interview - Meet with senior leadership to discuss role alignment
• Client Interview - Final interview with the client team you'd be supporting
• Background & Reference Check - Professional reference verification
• Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.

We'll keep you informed throughout the process and provide feedback at each step.