Clinical Account Manager

Description

Clinical Account Manager – Ohio

• Primary Location: Columbus, OH
• Ideal Candidate Locations: Columbus, Cleveland, or Cincinnati, OH
• Territory: State of Ohio
• Travel: Greater than 50% within the territory, with occasional travel outside the region
• Reports To: Regional Director
• Work Arrangement: Field-based / Home office

About the Role

This is an opportunity for an audiologist who enjoys combining clinical expertise with relationship building, account management, and business development.

As a Clinical Account Manager, you will develop strong relationships with audiologists, surgeons, clinicians, hospital teams, and other hearing healthcare professionals while providing expert clinical and product support for MED-EL hearing solutions. You will also partner with regional teammates to develop business strategies, support existing accounts, identify growth opportunities, and achieve regional sales objectives.

What You’ll Do

Account Management & Business Development

Develop and execute business strategies aligned with MED-EL's mission, goals, and sales philosophy.

Achieve assigned sales goals while effectively managing budgetary expectations.

Build and maintain strong relationships with audiologists, surgeons, clinicians, hospital and medical center professionals, and other professionals supporting candidates and recipients of MED-EL hearing solutions.

Identify and develop new business opportunities that contribute to territory growth.

Partner with the Regional Director and regional teammates to understand the key decision-makers and purchasing processes within assigned accounts.

Conduct professional product and service presentations and confidently ask for appropriate customer commitments.

Collaborate with MED-EL Finance and Reimbursement teams to support the financial performance of the territory.

Maintain required vendor credentials and remain current on applicable state laws and facility-specific vendor requirements.

Maintain accurate and comprehensive account, contact, market share, and customer activity information within the company's CRM.

Participate in establishing and monitoring sales goals for assigned accounts.

Clinical & Technical Support

Serve as a trusted clinical resource to hearing healthcare professionals throughout the territory.

Apply a strong understanding of hearing loss, audiologic and otologic evaluation techniques, and available treatment options.

Demonstrate knowledge of cochlear implant and middle-ear implant candidacy, including relevant anatomy, disease etiology, indications, and contraindications.

Provide clinical support for MED-EL products, including programming software across applicable product lines.

Support clinicians with complex programming cases and assist clinicians and patients through appropriate complaint-handling processes.

Provide support related to surgical cases, including intraoperative implant electrical evaluations and basic Auditory Response Telemetry.

Maintain a working knowledge of hearing implant surgical approaches and relevant differences among technologies.

Provide product demonstrations and training to surgeons, audiologists, audiology students, and other related healthcare professionals.

Participate in required clinical, technical, product, and sales training.

Territory & Customer Support

Travel frequently throughout the Ohio territory, including regular clinic visits, customer meetings, conferences, trainings, and other business activities.

Coordinate travel and customer coverage with regional teammates and MED-EL leadership.

Partner closely with Customer Service and Reimbursement teams to deliver a high-quality customer experience.

Support the accurate ordering and timely delivery of products for surgical cases and activations.

• Coordinate appropriate clinical coverage when unable to personally attend an appointment.
• Participate in on-call audiology support as required.

Represent MED-EL at regional, national, and occasionally international conferences and company-sponsored events as requested.

Complete required sales activity, expense, and other business reports accurately and on time.

Maintain accurate CRM documentation and follow applicable company quality, regulatory, and complaint-handling procedures.

Requirements

Master's degree or greater in Audiology or equivalent, with relevant education related to hearing disorders and hearing healthcare.

Ability to communicate clinical and technical information effectively to a variety of professional audiences.

Comfort with technology, including computers, smartphones, internet-based applications, CRM systems, and other business technology.

Ability to work collaboratively across sales, clinical, customer service, reimbursement, and other internal teams.

Professional, courteous, and customer-focused approach when interacting with healthcare professionals, patients, consumers, and the public.

Ability and willingness to travel greater than 50% throughout the Ohio territory, with occasional travel outside the region.

Preferred Qualifications

ASHA Certificate of Clinical Competence in Audiology (CCC-A) or equivalent.

Previous experience in audiology, cochlear implants, hearing implants, hearing healthcare, or a related clinical environment.

Previous experience working directly with healthcare professionals and/or hospital systems.

Experience in account management, business development, sales, or customer relationship management within a clinical or medical environment.