Account Manager

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

About the Role

Cargo Express Freight is hiring an Account Manager to support and grow our customer relationships. You will manage day-to-day service for accounts brought in by our Account Executives, so they can focus on new business. You will be the customer's go-to contact for quotes, shipment updates, issue resolution, and account growth across LTL, FTL, drayage, and intermodal freight.

Key Responsibilities

• Manage and service customer accounts assigned by Account Executives after onboarding
• Serve as the main day-to-day contact for customers on quotes, bookings, shipment status, and issues
• Provide timely, accurate rate quotes for LTL, FTL, drayage, and intermodal shipments
• Partner with Operations, dispatch, and LTL/carrier teams to make sure freight moves on time
• Proactively update customers on delays, exceptions, and delivery confirmations
• Resolve service issues, billing disputes, and freight claims quickly and professionally
• Grow assigned accounts by identifying new lanes, shipping needs, and upsell opportunities
• Hold regular check-ins and business reviews with key customers
• Monitor account performance: shipment volume, revenue, margins, and on-time service
• Keep customer records, rates, contracts, and notes up to date in the TMS and CRM
• Coordinate with Accounting on customer credit, invoicing, and collections follow-up
• Provide coverage for Account Executives' accounts during absences or high volume
• Meet department goals and performance metrics set by leadership
• Support the sales team with other duties as assigned

Qualifications

Required

• High school diploma or GED
• 2+ years of account management, customer service, or sales support experience in freight, logistics, or transportation
• Working knowledge of LTL, FTL, freight classes, and accessorial charges
• Strong communication, negotiation, and problem-solving skills
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Excel, Word)

Preferred

• Bachelor's degree in business, logistics, or supply chain
• Experience with a TMS and CRM
• Experience with drayage or intermodal freight
• Bilingual (English/Spanish)

Compensation & Benefits

• Pay: $55,000 – $60,000 base per year, based on experience, plus performance bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Paid vacation time
• Consistent weekday schedule with no nights or weekends

Work Environment

This is a 100% on-site position at our Dallas corporate office. Work is performed mainly at a computer and on the phone, with extended periods of sitting.

Equal Opportunity Employer

Cargo Express Freight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.