Senior Account Manager

REPORTS INTO: Account Director > Group Account Director

What is a Senior Account Manager at Salt?

A Senior Account Manager at Salt is a client leader, strategic integrator, and trusted steward of both relationships and results. You lead high-visibility, multidimensional programs with confidence and care, ensuring every touchpoint reflects Salt’s standard of excellence and every engagement aligns with the client’s goals.

You operate with a shared leadership mindset, bringing Creative, Strategy, Operations, and Production into tight alignment. You don’t just keep work on track; you elevate it. You understand the broader business context, anticipate needs before they arise, and navigate complexity with clarity and composure.

As the connective tissue between client vision and agency execution, you translate strategy into action, spark cross-functional collaboration, and ensure momentum through every phase of the work. You bring sharp thinking, empathy, and a calm, authoritative voice to every room you enter.

In this role, you move beyond program management into broader strategic stewardship—guiding both the client relationship and the internal team toward stronger outcomes, while helping shape how the work evolves over time.

Job Responsibilities

• Serve as a strategic client partner, building deep, trusted relationships that foster long-term growth and alignment.
• Co-lead programs in partnership with Production, owning the client relationship while ensuring delivery of innovative, intentional, and on-brief work
• Drive strategic clarity by aligning internal teams to client priorities and connecting the dots across workstreams, deliverables, and decisions.
• Lead key communications touchpoints—from meetings to recaps to presentations—ensuring all documentation reflects professionalism, accuracy, and purpose
• Manage project complexity with ease, tracking deliverables and timelines while flagging risks early and solving for them proactively
• Be a guardian of the work, ensuring creative and execution ladder up to the brief, reflect client goals, and meet Salt’s quality standards.
• Contribute to new business and organic growth, helping shape responses, proposals, and pitch narratives with strategic insight and polish.
• Coach and support more junior team members, helping build confidence, capability, and clarity within the broader account team
• Model shared leadership and collaboration by showing up as a unifier across disciplines—openly sharing information, feedback, and context.
• Maintain a presence of calm, clarity, and preparation, even when navigating ambiguity, shifting priorities, or high-stakes delivery.
• Help guide program strategy and ensure workstreams remain aligned to both the brief and the broader partnership goals.
• Engage in special projects and additional tasks as assigned, providing opportunities to support departmental objectives and professional development
• Perform other duties as assigned

Requirements

• 5+ years of relevant experience in an agency or brand-side marketing role, ideally within experiential, brand, or integrated campaign work
• Proven success in leading client accounts, driving delivery across complex, multi-workstream initiatives with strategic fluency and operational rigor
• Exceptional communicator with the ability to translate strategy, distill complexity, and guide internal and external teams with clarity
• Highly organized and solutions-oriented, able to anticipate needs, manage ambiguity, and ensure nothing falls through the cracks
• Experienced in cross-functional collaboration, with a strong grasp of how to guide creative development, production workflows, and team dynamics
• Confident presenting and facilitating at all levels—client, internal, and cross-functional—always adding value and moving the conversation forward
• Comfortable with fast-paced environments and a shared leadership culture where partnership, ownership, and flexibility are key

Salt Core Values + You:

Redefine the Rules

Creative and production fighting like cats and dogs? Not here. We bring creative and production together from the start because a great idea is only as good as how it’s brought to life. For us, logistics and aesthetics go hand in hand. We’re all about delivering experiences that go beyond the ask.

In Search Of

Tackling challenges is our favorite pastime. Obstacles? We call them plot twists. We are creative thinkers and problem-solvers who always find a way forward with curiosity and determination. Our focus is exceeding expectations, turning client asks into an opportunity to deliver something unexpectedly brilliant.

Expect More, Get More

We hold ourselves to higher standards than anyone else, always looking for ways to elevate each project. We don’t stop at simply checking all the boxes; we push until time runs out. That extra 10% is where we surpass the competition, delivering results beyond what our clients could imagine—or even think to ask for.

Compassion is Culture

We are powered by extraordinary humans, and we’re dedicated to cultivating an environment where company success is tied to team success. We combat burnout with inspiration, motivation, and genuine support. Without fun, work sucks.

You Are

• A thoughtful communicator who keeps both clients and internal teams in sync
• An accountable self-starter who delivers independently but knows when to raise a hand
• A curious learner who seeks feedback and uses it to improve
• A calm problem-solver who thrives in fast-paced, collaborative environments
• A team player who values empathy, respect, and clear expectations
• Someone who brings both heart and hustle to everything you do