Account Manager

Job Profile

Industry Sector: Nespresso Canada

Job Title: Account Manager

Location: Gatineau / Outaouais - West of Montreal

Remote

A little bit about us

Nestlé Nespresso SA is a pioneer and is widely regarded as one of the top references in the field of high-quality portioned coffee. The company works with more than 130 000 farmers in 18 countries through the Nespresso Sustainable Quality Plan to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the Nespresso Plan helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso achieved B Corp™ certification – joining an international movement of over 10’000 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 98 markets and has over 14'000 employees. In 2025, it operated a global retail network of 849 boutiques. For more information, visit the Nespresso website: www.nespresso.com.

Position summary

We are looking for an Account Manager for Nespresso, working remotely covering the region of Gatineau / Outaouais - West of Montreal, and reporting to the Regional B2B Sales Director. The Account Manager will be responsible for acquiring, retaining, and maximizing client productivity across offices, hotels, restaurants, cafés/bars, ensuring high visibility and best-in-class service (pre- and post-sale) to HORECA and OFFICE prospects and clients, with the goal of becoming a category leader.

A Day in the Life of an Account Manager:

As an Account Manager, you will be responsible for acquiring new HORECA (Hotels, Restaurants, Cafés) and OFFICE clients within the appropriate target group. You will maintain and nurture relationships with existing clients and manage coffee consumption under operating contracts. You will be responsible for optimizing client profitability and ensuring compliance with corporate channel guidelines and policies.

Additionally, you will:

• Prepare weekly and monthly reports on sales and key business performance indicators
• Successfully convert clients into Nespresso Ambassadors
• Leverage current market knowledge and networks to accelerate Nespresso’s presence in HORECA and OFFICE channels
• Ensure high visibility in HORECA/OFFICE channels through client acquisition and machine placements within the predefined target group
• Execute the strategy for HORECA/OFFICE channels to meet business targets and objectives outlined in the operational plan
• Work closely with national/regional Nespresso distribution networks

What Will Make You Successful?

As the selected candidate, you will be a brand champion throughout the organization. You must be passionate, persistent, results-driven, and thrive in a dynamic and exciting environment. Previous sales experience, combined with a highly organized and energetic approach and account management experience, will be considered a strong asset. Proactivity, tenacity, and enthusiasm are essential, as is your ability to understand and operate within a competitive market.

You will also have:

• A bachelor’s degree in business, economics, hospitality, or equivalent
• A valid and full driver’s license
• 3 to 5 years of experience in marketing or sales; experience in HORECA or OFFICE channels is a strong asset
• Business-oriented, autonomous, diligent, and creative
• Strong communication and presentation skills
• Ability to convey key brand messages with passion, credibility, and sincerity
• Flexibility and adaptability in a changing environment
• Ability to self-manage remotely
• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three of Vacation and six personal days (Personal Paid Holidays)
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Free Nespresso Coffee Machines and $100 monthly coffee credit
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Vehicle Eligibility

We offer a friendly and supportive team environment with coaching and mentoring. There are real opportunities for development and future career progression—this could be the exciting sales career move you’ve been dreaming of.

At Nestlé Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, aligned with our commitment to equitable pay practices.

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.