Senior Account Manager (Albany, NY)

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Job Description

Zayo is seeking a Senior Account Manager to support both existing as well as prospective SLED accounts in need of Zayo fiber infrastructure and connectivity services.

The Senior Account Manager will be a strategic business developer who identifies, shapes, and secures new opportunities well before RFPs hit the street, particularly in the public sector and education markets. This individual will leverage a strong understanding of the E-rate process, along with deep knowledge of state procurement and funding cycles, to position Zayo early in the buying process and establish preference before formal solicitations are issued. A demonstrated ability to succeed in an autonomous environment is key to this role. The ideal candidate has a strong understanding of the full suite of telecommunication services including fiber & network connectivity, managed services, security & voice communications with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

Location: This remote work opportunity will consider only applicants that currently reside in the Albany, NY metro area.

Responsibilities

• Proactively develop opportunities ahead of formal RFPs by engaging district technology leaders, E-rate consultants, and state education consortia to shape project scope and requirements.
• Leverage a deep understanding of the E-rate program (FCC Form 470/471 process) to help customers align technology plans and funding strategies with Zayo’s service capabilities.
• Build and maintain strategic relationships with IT, procurement, and administrative leaders across State, Local, and Education entities.
• Generate new sales revenue by promoting Zayo’s infrastructure and managed solutions across assigned territories.
• Present customized proposals and manage customers through a strategic and consultative sales cycle.
• Maintain existing business through renewals and long-term contracts while driving net-new growth.
• Collaborate cross-functionally with Engineering, Solutions Architecture, and Legal to design tailored network and managed service solutions.
• Accurately track activities, forecasts, and funnel development in Salesforce and related systems.
• Deliver consistent sales performance against quarterly and annual revenue targets.
• Represent Zayo at regional education and public sector events, building visibility within key cooperative and consortium programs (e.g., ESCs, Equalis, DIR, TIPS).

Qualifications

• Bachelor’s degree or equivalent from four-year College; or equivalent combination of education and experience.
• Minimum of five (5) years’ experience solution selling into large SLED Accounts
• Demonstrated expertise in the E-rate program and ability to align Zayo’s services with funding cycles, RFP timelines, and eligible service categories.
• Proven success developing opportunities before procurement begins, shaping specifications, and influencing project design.
• Familiarity with state contract vehicles, cooperative purchasing programs, and education consortiums.
• Demonstrated success & consistency in achieving targeted sales goals
• Excellent communication skills, both verbal and written
• Exceptional customer service and relationship building / maintaining skills
• Thorough understanding of account management & the strategic selling process
• Effective problem solving and interpersonal skills
• Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus
• Complete understanding of Zayo Networks value proposition, products and services such as Ethernet, OCN, IP transport, Dark Fiber, custom access, and colocation.

Work Authorization Requirement: This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future.

Estimated base salary range: $90,00 - $110,000 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.