Senior Account Manager, Renewals & Expansion

About the role

We're hiring a Senior Account Manager to own renewals and expansion across our customer base. You'll report to our VP of Sales and be the first person at Comp AI dedicated full-time to this work.

This is a founding role. Renewal volume is high and builds through 2027, peaking in the second half of the year, just as we launch a set of new products you'll take to existing customers. There's no formal playbook today, so you'll help design the renewal process, the forecasting, and the reporting, then run it.

Net revenue retention (NRR) is a company-level metric our executive team reviews with our board. You're goaled on retention and expansion revenue, so your work shows up directly in how the business performs.

Customers who stay and grow are the best proof our product works. Your job is to make sure they do.

What you'll do

Own renewals and retention

• Own renewals end to end for a high-volume book, from first outreach through negotiation and close. Forecast accurately, start early, and flag risk well before the renewal date.
• Segment the book and set the cadence. Decide which accounts get a hands-on approach and which get a lighter, scalable one, and build the HubSpot workflows to support both.
• Adapt to your buyer. Most customers are founders who decide quickly. In larger accounts you'll work with GRC leaders and CISOs who need a more formal, multi-stakeholder process.

Drive expansion

• Identify and close upsell and cross-sell opportunities, including the new products we launch next year. You'll be one of the first people to sell them to existing customers and tell us what's working.
• Work closely with Customer Success to identify key accounts for growth and agree on who leads each one.
• Use AI to surface expansion opportunities and high-risk renewals across the whole book, not just the accounts you happen to be talking to.

Build the function

• Work with the VP of Sales to define the renewal process, forecasting, account health signals, and reporting on retention and NRR. What you build becomes the standard for the team.
• Bring the customer's voice back. Use call recordings and insights from Ergo, along with your own conversations, to share what you're hearing with Sales, Product, and Customer Success.

You May Be a Good Fit If You Have

• 3+ years owning renewals and expansion for a B2B SaaS or fintech product, with a track record of hitting retention and expansion targets.
• Experience managing a large book of customers, where prioritizing your time matters as much as working hard.
• Time at an early-stage company (seed through Series B), and comfort building process where none exists.
• Skill at selling to founders and executives: you can explain value clearly, handle pricing conversations, and close without a long cycle.
• Comfort with numbers and AI-enabled tools: forecasting, tracking renewals in a CRM, reporting on retention and NRR, and using AI to prioritize accounts, spot expansion potential, and catch renewal risk at volume.
• Clear, direct written and verbal communication.

Strong Candidates May Also Have

• Cybersecurity or compliance experience (security frameworks, GRC), or experience selling to technical buyers. This is a plus, not a requirement.
• Experience selling new or multi-product offerings to an existing customer base.
• Hands-on HubSpot experience, including workflows, reporting, and renewal pipelines.
• Experience using call recording and conversation intelligence tools to improve your own selling.
• A previous role where you set up a renewals or account management process from scratch.

How We Work

• You think like an owner. The retention and expansion numbers are yours.
• You use AI to move faster and stay responsible for what you send and say.
• You'd rather ship a working renewal playbook this week and improve it than perfect one for a quarter.
• You see a gap, fix it, and tell us what you changed.
• We're direct, intense, and focused on output. We build in person, five days a week in our New York office.

What This Role Is Not

• Not a ticket queue or support seat. You own the commercial relationship, the renewal, and the expansion.
• Not an order-taking role. Renewals aren't automatic here, and expansion is half the job.
• Not a role with a finished playbook. You'll help write it, and you'll be measured on retention and expansion revenue, not activity.

Why Comp AI

• Momentum you can feel. We're a Series A company growing fast, and you're joining as the renewals engine spins up, not after.
• Real ownership and scope. You own retention and expansion for the customer base, and your work shows up directly in NRR.
• A launch year. Several new products ship next year, and you'll be among the first to sell them to customers who already trust us.
• Meaningful equity. You build value into something early and share in the upside.
• Direct access to founders and our VP of Sales. Decisions happen in conversation, not in a committee.

Perks

• Unlimited PTO on top of US federal holidays.
• 100% covered health, dental, and vision.
• Quarterly team offsites to bond and have fun.
• An exceptionally high-caliber team to learn from.