Account Manager

Job Summary

The Account Manager is responsible for developing and maintaining client relationships, promoting investigative and intelligence services, and supporting the growth of the business. This role requires proactive outreach, collaboration with internal teams, and a focus on client satisfaction and business development.

Responsibilities

• Engage with new and existing clients to identify needs and present solutions.
• Coordinate with internal teams to ensure seamless service delivery and address client concerns.
• Conduct regular client communications, both remotely and in person, to foster engagement and identify opportunities.
• Maintain accurate records of client interactions and activities using company systems.
• Represent the organization at industry events and client meetings as needed.
• Monitor account activity and follow up to ensure ongoing satisfaction and retention.
• Participate in team meetings and contribute to the continuous improvement of sales and service processes.
• Perform additional duties as assigned to support business objectives.
• Other duties may be added from time to time

Requirements

• Bachelor’s Degree or equivalent experience
• Demonstrated success in a client-facing or sales role
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and adapt to changing demands
• Proficiency with productivity and CRM tools
• Willingness to travel locally for client meetings and events