Founding Enterprise Account Manager

About the Role

As the first Enterprise Account Manager at a B2B AI software company, you will own post-launch relationships and renewals across a portfolio of large enterprise customers. Reporting to the COO, you will help establish the account management function and drive retention and expansion.

What You'll Do

• Manage relationships with enterprise buyers and program owners from production launch through renewal.
• Forecast, negotiate, and close renewals while identifying opportunities to expand existing accounts.
• Partner with sales, customer success, and engineering teams to strengthen customer relationships and coordinate renewals.
• Use usage data and adoption dashboards to build customer business cases for broader deployment and increased consumption.
• Lead executive business reviews and bring customer blockers to Product and Engineering with their revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at B2B software companies.
• Demonstrated ownership of renewal and expansion targets across double-digit enterprise accounts with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million ARR.
• A record of negotiating renewals, growing accounts, and delivering measurable revenue results across multi-stakeholder relationships.
• Experience beyond support, onboarding, or project coordination, with comfort handling executive-level commercial conversations.
• Familiarity with CRM systems, usage analytics, APIs, and AI or LLM products; experience with voice AI or consumption-based pricing is a plus.
• Comfort working in a fast-paced, in-person startup environment with demanding hours. A computer science degree or strong technical background is a plus.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with four-year vesting and a one-year cliff. Visa sponsorship is available.

Location

On-site in Redwood City, California.