JobsAccount ManagerSan FranciscoFounding Enterprise Account Manager
True Talent Solutions Partners
Posted yesterday · Jobs at True Talent Solutions Partners
Founding Enterprise Account Manager
True Talent Solutions Partners · Redwood City, California, United States
In short
You will manage post-launch relationships with enterprise customers, focusing on renewals, account growth, and driving product adoption. Additionally, you will lead executive business reviews and collaborate with internal teams to translate customer feedback into product improvements.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must have two to seven years of experience in enterprise account management or customer success within a B2B software company. A proven track record of managing renewal and expansion targets for large-scale enterprise accounts is required.
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Questions about this role
- Is this True Talent Solutions Partners role remote?
- Tagged on site.
- What does it pay?
- The posting lists $180,000–$220,000 a year.
- Does it sponsor visas?
- Visa sponsorship listed.
- What experience does it ask for?
- Listed as 2-5 years.
The posting, in full
Join an early-stage AI company as its first Enterprise Account Manager, reporting to the COO. You will own renewals and account growth across an existing portfolio of enterprise customers, helping establish the company's enterprise account management function. Manage post-launch relationships with enterprise buyers and program owners, from production launch through renewal.
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About the Role
Join an early-stage AI company as its first Enterprise Account Manager, reporting to the COO. You will own renewals and account growth across an existing portfolio of enterprise customers, helping establish the company's enterprise account management function.
What You'll Do
- Manage post-launch relationships with enterprise buyers and program owners, from production launch through renewal.
- Forecast, negotiate, and close renewals while identifying opportunities to expand existing accounts.
- Partner with sales, customer success, and engineering teams to transition renewal ownership and support customer outcomes.
- Use adoption and usage data to build business cases for expanding from pilots to production and across teams or use cases.
- Lead executive business reviews and share customer blockers with Product and Engineering, connecting them to retention and revenue impact.
What We're Looking For
- Two to seven years of experience in enterprise account management or customer success at a B2B software company.
- Experience owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio worth approximately $3 million to $4 million in ARR.
- A track record of growing accounts and closing renewals, with clear revenue results and experience navigating senior stakeholders and complex commercial discussions.
- Customer success experience beyond support, onboarding, or project management, and familiarity with enterprise account management.
- Experience with CRM systems, usage analytics dashboards, and APIs; background in usage-based pricing, AI, LLMs, voice AI, or call-center-heavy industries is beneficial.
- Comfort working in a fast-paced, in-person startup environment with demanding hours. A computer science background is a plus.
Compensation & Benefits
Base salary is $180,000 to $220,000 annually, plus equity. The commission structure is being finalized. Visa sponsorship is available.
Location
On-site in Redwood City, California.
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