Founding Enterprise Account Manager

About the Role

Join an early-stage AI software team as its first Enterprise Account Manager, reporting to the COO. You will own renewals and account expansion across existing enterprise customers, helping build the processes that support long-term growth.

What You'll Do

• Manage post-launch relationships with enterprise buyers and program owners from production through renewal.
• Forecast, negotiate, and close renewals while identifying opportunities to expand existing accounts.
• Partner with sales, customer success, and engineering colleagues to support account growth and renewal outcomes.
• Use product usage and adoption data to build business cases for broader customer adoption.
• Lead executive business reviews and bring customer blockers to Product and Engineering with clear revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.
• Experience personally owning renewal and expansion targets across a portfolio of large, multi-stakeholder enterprise accounts, with demonstrated revenue results.
• Ability to manage a double-digit enterprise account portfolio or a portfolio of approximately $3 million to $4 million in ARR.
• Strong commercial and executive communication skills, including experience negotiating renewals and expansion opportunities.
• Experience with CRM systems, usage analytics dashboards, APIs, and enterprise software.
• AI, LLM, voice AI, consumption-based pricing, or call center-heavy industry experience is helpful; strong technical or computer science fundamentals are also valued.
• Comfort working in a fast-paced, in-person startup environment with an intensive work schedule.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity. Visa sponsorship is available.

Location

On-site in Redwood City, California.