JobsAccount ManagerTorontoVIP Account Manager
Bally's Interactive
Posted today · Jobs at Bally's Interactive
VIP Account Manager
Bally's Interactive · Toronto, Ontario, Canada
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In short
Manage a portfolio of high-value VIPs by delivering personalized service and driving loyalty across casino and sports betting verticals. Collaborate with internal teams to execute marketing campaigns and ensure a high-quality player experience while maintaining responsible gaming standards.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
The role requires a proactive professional capable of growing revenue and player engagement through strategic relationship management. Candidates should be adept at identifying market trends and working cross-functionally to optimize the VIP program.
About the employer
Bally’s Corporation
Good humans. Great experiences. No exceptions. · hiring as Bally's Interactive
We're Bally's Corporation (NYSE: BALY). A global casino-entertainment powerhouse with a growing omni-channel presence, operating 20 casinos across 11 U.S. states, OSB licenses in 14 jurisdictions, and holding landmark development rights in Chicago, Las Vegas and New York. We’re not only spanning casinos and resorts, but also sports betting, iGaming and the technology behind it all. But here's what actually matters to you. Service here is not a task on a checklist. It's how we show up.
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Behind every great moment on a gaming floor, in a resort, or on a digital platform, is a team with a relentless commitment to service, real pride, and a genuine love for what they do. As a company, we’re not your family. We can’t be. That word means something different to everyone, so we'd rather show you who we are than borrow it. But we're just really, really invested in your win. Do you want to be one of the people who shows up, or one of the people who stands out? Is that you? Then you're already one of us. 18 or 21+ based on jurisdiction. Gambling Problem? Call 1-800-GAMBLER (1-800-426-2537) (AZ/CO/IL/MD/MO/NV/NJ/PA), 1-888-850-8888 (DE), 1-800-9-WITH-IT or visit https://www.in.gov/igc/problemgamblinghelp (IN), 1-800-BETSOFF (IA), 1-877-770-STOP (7867) (LA), (800) 327-5050 or visit gamblinghelplinema.org (MA), 1-888-777-9696 (MS), 877-8-HOPENY or text HOPENY (467369) (NY), 1-800-589-9966 (OH), 1-866-531-2600 or visit ConnexOntario.ca (Ontario, Canada), 1-877-9GAMBLE (RI), 1-888-532-3500 or visit https://www.vcpg.net (VA), call/text the Tennessee REDLINE at 1-800-889-9789 (TN).
- INDUSTRY
- Gambling Facilities and Casinos
- COMPANY
- Public Company
- HEADQUARTERS
- Providence, Rhode Island
- SIZE
- 10,001+
- OFFICES
- 1 on LinkedIn
- OPEN HERE
- 2 roles
KNOWN FOR
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Questions about this role
- Is this Bally's Interactive role remote?
- Tagged on site.
- What does it pay?
- The posting lists CA$70,000–CA$90,000 a year.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 2-5 years.
The posting, in full
Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play. Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program. Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
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Responsibilities
- Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
- Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
- Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
- Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
- Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans.
- Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
- Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
- Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
- Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.
We use Metaview, an AI-powered note-taking tool, during interviews to help capture key discussion points. The tool is used for note-taking purposes only and does not evaluate candidates or influence hiring decisions. Interview notes are used solely for recruitment purposes and are handled in accordance with applicable U.S. and Canadian privacy laws.
Salary Range : $70,000 to $90,000 CAD
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