Account Manager

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity

The Account Manager is responsible for driving sales growth, operational excellence, profitability, and brand execution across a designated territory consisting of both Company-Owned Retail Operations (COAG) and Dealer-operated locations. Acting as the primary point of contact within the territory, the Account Manager provides leadership, coaching, and strategic direction to retailers and dealers while ensuring alignment with company objectives, safety standards, and customer experience expectations.

This role owns territory performance across fuel, convenience retail, foodservice, and loyalty programs. The Account Manager is accountable for Health, Safety & Environment (HS&E), financial results, retailer/dealer development, market growth, contract renewals, site compliance, and execution of company initiatives. The successful candidate combines strong sales acumen, financial management capabilities, operational expertise, and relationship management skills while spending significant time in the field supporting customers and locations.

Responsibilities:

Health, Safety & Compliance

• Champion all Health, Safety & Environment (HS&E) programs and promote a culture of safety throughout the territory.
• Ensure compliance with all local, provincial, and federal environmental, food safety, occupational health and safety, and regulatory requirements.
• Monitor and enforce company standards, brand requirements, and legal obligations across all sites.
• Identify and mitigate operational, legal, and environmental risks.
• Conduct operational excellence, compliance, and safety evaluations as required.

Account Management & Business Development

• Manage a portfolio of company-operated and dealer-managed locations to achieve sales, volume, margin, and profitability targets.
• Develop strong business relationships with retailers and dealers through coaching, support, and performance management.
• Build and maintain a robust pipeline of growth opportunities, including new-to-industry sites, competitive conversions, acquisitions, and contract renewals.
• Lead retailer recruitment, selection, onboarding, and ongoing development where applicable.
• Successfully negotiate and renew dealer agreements to support long-term territory growth and profitability.
• Identify opportunities to increase same-store sales and improve customer engagement across the territory.

Sales & Marketing Execution

• Drive growth in fuel volumes, convenience retail sales, foodservice sales, and loyalty program participation.
• Promote and execute the Dealer Value Proposition to maximize customer success and site performance.
• Analyze market trends, customer behavior, competitive activity, and territory dynamics to develop actionable growth strategies.
• Ensure execution of national marketing, merchandising, promotional, loyalty, and brand programs.
• Collaborate with marketing, merchandising, loyalty, operations, and other internal stakeholders to enhance sales performance.
• Support implementation of planograms, promotions, displays, signage, product assortment strategies, and inventory optimization initiatives.

Financial Management & Profitability

• Own territory financial performance, including revenue, gross margin, operating expenses, labor, repairs and maintenance, EBITDA, and other key financial metrics.
• Participate in development and execution of annual operating budgets and territory business plans.
• Monitor site-level financial performance and implement corrective action plans where necessary.
• Analyze income statements, cash flow, operating expenses, and key performance indicators to maximize profitability.
• Drive disciplined cost management and operational efficiency initiatives.
• Support foodservice profitability through effective production planning, inventory management, labor optimization, and waste reduction.

Operations & Brand Excellence

• Ensure consistent execution of operational standards and brand requirements across all locations.
• Conduct regular site visits to assess performance and identify opportunities for improvement.
• Support retailers and dealers in delivering exceptional customer service and achieving operational excellence standards.
• Lead or support new site openings, conversions, rebrands, and major operational projects.
• Drive continuous improvement in both forecourt and backcourt operations.
• Promote accountability and execution excellence throughout the territory.

Relationship & Stakeholder Management

• Serve as the primary territory contact for retailers, dealers, contractors, and internal stakeholders.
• Communicate proactively with all levels of the organization regarding territory performance, opportunities, and risks.
• Provide market intelligence, industry insights, and customer feedback to leadership teams.
• Share best practices and make data-driven recommendations to support business growth and operational improvements.

Requirements

• Post-secondary education in Business, Management, Marketing, Finance, or a related discipline.
• Minimum 5 years of experience in multi-unit retail, convenience store, fuel, foodservice, sales, or related operations management.
• Demonstrated success managing customer accounts, dealer networks, or multi-site retail operations.
• Strong understanding of fuel marketing, convenience retail operations, merchandising, and customer experience management.
• Experience negotiating contracts, managing dealer relationships, and developing business growth opportunities.
• Proven track record of delivering sales growth, profitability improvements, and operational excellence.
• Strong financial acumen with experience managing budgets, P&L statements, operating expenses, and key business metrics.
• Knowledge of occupational health and safety regulations, environmental compliance requirements, and operational standards.
• Excellent communication, relationship-building, leadership, and coaching skills.
• Proficiency in Microsoft Excel, Word, Outlook, and business reporting systems.
• French language skills (oral and written) are considered an asset.
• Valid driver's license with a satisfactory driving abstract.
• Willingness and ability to travel extensively within the assigned territory, including occasional overnight travel (50-75%).

Core Competencies

• Account Management
• Sales & Business Development
• Financial Acumen
• Retail Operations Excellence
• Dealer & Retailer Development
• Negotiation & Influencing
• Health, Safety & Environmental Leadership
• Customer Focus
• Strategic Planning
• Data-Driven Decision Making
• Relationship Management
• Accountability & Results Orientation

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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