Key Account Manager, Strategic Accounts

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.

We have an opening for a Key Account Manager, Strategic Accounts within our Canadian Linen Operations.

Responsibilities

• Maintain and grow rental sales, direct sales, and customer retention within the assigned account portfolio.
• Create, build, and maintain positive business relationships with existing customers.
• Position Canadian Linen as the market leader and total solutions provider for uniform and dust control services to existing Regional, Multi-Location, and Single-Location Strategic Accounts.
• Manage the renewal process in a timely and proactive manner.
• Analyze reports and present the status of new and lost business, as well as shrinkage or growth within the assigned account portfolio, during monthly operating reviews.
• Manage and communicate contract expiration dates (CXDs) for Key Account locations currently under contract with competitors to the Vestis/Canadian Linen Sales Organization and Operations teams, enabling timely sales activities. Provide progress reports and conduct competitive pricing research as required.
• Develop and implement strategies to increase sales, product penetration, and profitability within existing Regional, Multi-Location, and Single-Location Strategic Accounts.
• Build strong relationships with Market Center Operations teams and corporate support staff.
• Fully comply with Vestis/Canadian Linen contract renewal policies and procedures.
• Support an environment of continuous, mutually beneficial improvement by making recommendations and implementing beneficial changes where possible.
• Ensure a high level of customer satisfaction and ethical conduct when doing business with our customers.
• Position requires up to 40% travel.

Qualifications

• EDUCATION: A Bachelor's Degree in Business is preferred but not required.
• EXPERIENCE: A minimum of 3 years of successful B2B customer-facing experience in sales, account management and/or operations.

Knowledge, Skills & Abilities

• Demonstrated ability to deliver a high level of service excellence and customer satisfaction.
• Excellent verbal and written communication skills.Highly organized with strong time-management skills.
• Strong analytical, problem-solving, and conflict-resolution skills, with the ability to anticipate challenging situations, bring them under control, and mitigate potential contract-related risks.
• Must possess a valid driver’s license.
• Must successfully complete a criminal background check.

Compensation: The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $85,000-$90,000 per year depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.

We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted.

Canadian Linen & Uniform Service Corp. is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Vestis Commitment to Equal Opportunity Employment

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.

Reasonable Accommodations and the Online Application Process

Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.

Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.