Global Account Manager

GLOBAL ACCOUNT MANAGER

LOCATION: CANADA

At Sandvik business area Mining [SMR], we’re evolving how we attract, engage, and develop top talent through a more employee-centric, digital, and agile approach. Guided by the Sandvik Shift strategy – our platform is dedicated to fostering growth and elevating customer service. Currently, we have an exciting opportunity as Global Key Account Manager.

In this pivotal role, you shape global partnerships, drive innovation, and set new standards for mining excellence. From day one, you forge impactful relationships and deliver real value in a fast-paced, international environment.

The purpose of the Global Account Manager (GAM) role is to lead and coordinate Sandvik’s overall strategic relationship with our customer, one of the company’s Key global customers. The role exists to ensure consistent, high-quality support across divisions, and to safeguard Sandvik’s strong market position amid increasing complexity and internal and external pressures.

Key Responsibilities

• Drive strategic customer management and act as the primary interface between Sandvik and the customer.
• Coordinate across divisions and internal stakeholders to deliver a unified, consistent customer experience.
• Maintain and strengthen Sandvik’s leadership position in automation, advanced equipment, and aftermarket services with the customer.
• Engage effectively with senior executives and operational teams to build strong customer alignment.
• Understand and guide discussions on financial aspects such as margins, networking capital, and contract structures.

About the job

This is a key role in advancing our partnership with a key customer, ensuring sustainable growth and outstanding customer service. You will collaborate with internal teams and engage with senior leaders – all while championing Sandvik’s values and vision.

Job Responsibilities

• Develop and execute actionable plans with internal stakeholders to unlock future business opportunities.
• Cultivate strong, lasting relationships with internal and external stakeholders to deliver effective engagement.
• Ensure customer stakeholders fully understand the value delivered by Sandvik’s solutions and how it supports their strategic goals.
• Monitor performance against plan expectations and take decisive action to adjust as necessary.
• Act as an ambassador, fostering trust and collaboration at every touchpoint.
• Drive profitable relationships and discover new revenue opportunities with key accounts.

Location and flexibility

This role offers flexibility and requires travel to connect with teams and customers as required. A significant amount of travel will be required, both domestically and internationally to USA, Europe, Australia and Africa. The successful candidate must be based within reasonable travel distance of a major Canadian airport.

Your profile

You bring a strong track record in account management within complex, multicultural environments, with a knack for strategic thinking and analytical problem-solving. Fluency in English, verbally and written, is essential. The successful candidate will regularly interact with employees, customers, and stakeholders across Canada and internationally where English is the primary language of communication.

You’re a proven leader who builds and develops high-performing teams. Your outstanding communication skills and collaborative style help you forge effective relationships with stakeholders at every level. Navigating matrix organizations comes naturally to you –setting clear goals, taking initiative, and driving results for exceptional customer satisfaction. With your multicultural awareness, you go beyond expectations to deliver lasting value for clients and the business.

Our Culture

Our core values are the soul of our company. They guide our actions and daily business decisions. We are proud of our open-minded culture, where employees are encouraged to share ideas, challenge thinking, and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day.

We take pride in agile, customer-focused decision making and empower our employees through strong performance management, meaningful development opportunities, and the ability to grow their careers within a global organization.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to apply

Interested candidates should apply to the Global Account Manager position at www.sandvik.com/careers, requisition # R0098015. While we thank all candidates for their interest, only those considered for an interview will be contacted.

Our recruitment process is open and fair – we welcome all applicants and evaluate every unique application in line with the specified requirements profile, to find the best match for the position.

We are an equal opportunity employer which values diversity in the workplace, and we encourage applications from members of equity-seeking groups including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

Our recruitment process may involve the use of artificial intelligence to assist with application screening. AI tools support but do not replace human decision-making. Personal information collected during this process is handled in accordance with the Personal Information Protection and Electronic Documents Act

We are committed to creating an inclusive and barrier-free experience for applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.