Key Account Manager

About LoadLink Technologies

Join Canada's leading freight and logistics software company, where we've been transforming how carriers, brokers, and shippers connect for over 30 years. As a wholly owned subsidiary of Roper Technologies (NYSE: ROP, S&P 500), LoadLink combines innovative transportation technology solutions with Fortune 1000 stability.

Our best-in-class freight-matching platform helps customers grow their businesses, increase margins, and drive profitability by maximizing assets, optimizing rates, and expanding networks. From replacing the rolodex in 1990 to today's multi-platform solutions, we continue transforming how the commercial transportation industry connects, moves, and manages loads across Canada.

Are you seeking a dynamic, stable, and growing company that values your contributions and fosters a fun work culture with a healthy work-life balance? If yes, Loadlink Technologies is the perfect fit for you! Join our innovative team at the forefront of Canada's booming Tech and Transportation sectors, where your role is crucial in shaping our company's image!

The Opportunity

DAT is looking for an experienced Key Account Manager to strengthen relationships with our top clients, drive growth opportunities, and ensure satisfaction through tailored solutions. The ideal candidate excels at building long-term partnerships, understanding client needs, and delivering impactful results.

In This Role, You'll Get To

• Act as the main liaison between the company and assigned key Enterprise customers, building strong lasting relationships
• Regularly engage with clients to understand their goals, address concerns, and ensure their needs are listened to
• Meet or exceed revenue targets for key accounts through proactive account management, contract renewals, price increase discussions, and sales initiatives
• Own forecast accuracy for your account portfolio, tracking renewal timelines and revenue projections with a high degree of precision
• Explore strategic acquisitions of new business at the enterprise level
• Develop and execute strategic account plans that align with client objectives and support long-term growth
• Conduct quarterly business reviews with your book of business to help build and develop good partnerships and to uncover potential upsell and cross-sell opportunities to drive account growth
• Analyze account performance data to provide clients with insights, recommendations, and new solutions that align with their business needs
• Work closely with internal teams, including product, marketing, and customer service, to ensure a seamless client experience
• Support customer retention initiatives
• Be a brand enthusiast for our products and effectively communicate value propositions
• Bring your ideas and strategies forward to advance our company's vision for the future
• Utilize our CRM to manage leads, opportunities, and accounts, ensuring forecasting accuracy and meeting notes are up to date
• Actively participate in regular goal setting and team building sessions
• Travel to customer sites regularly and attend industry networking events as needed

We Are Looking for an Individual With

• Bachelor's degree in business, or a related field
• 5+ years of experience in account management, client services, or a related role, with a focus on managing enterprise-level accounts
• Proven experience managing contract renewals, navigating pricing conversations, and driving customer retention
• Strong forecasting and pipeline management skills, with the ability to provide accurate revenue projections and renewal timelines
• Experience conducting quarterly business reviews with enterprise customers at an executive level
• Bilingual (English/French) is an asset
• Proven experience working with complex customers and the ability to challenge how they think in a professional manner
• Strong interpersonal and communication skills with a proven ability to build relationships and manage client expectations
• Demonstrated experience with sales and negotiation, with a track record of meeting or exceeding revenue goals
• Experience with Salesforce (CRM)
• An individual who loves the chase, is a go-getter, and will find unique ways of engaging the prospect
• Strong attention to detail and the ability to execute quickly
• A natural ability to build rapport with team members, customers, and prospects
• The ability to multi-task and quickly adapt to situations in a fast-paced environment
• Willingness to travel regularly to customer sites as required

Our Culture

• Flexible Work Model: Enjoy a balanced hybrid approach with 2 in-office days.
• Vibrant Workplace Culture: We celebrate achievements and strike the perfect balance between productivity and enjoyment.
• Competitive Compensation Package: Benefit from an attractive salary, comprehensive benefits, annual performance bonuses, and an employee recognition program.
• Secure Your Future: Take advantage of our 50% RSP matching and stock purchase options to build financial stability.
• Generous Time Off: Recharge with our paid vacation policy, ensuring you maintain a healthy work-life balance.
• Corporate Social Responsibility: Make a difference by participating in events, fundraisers, and environmental initiatives.
• Collaborative Environment: Work alongside diverse teams, build strong professional relationships, and engage in networking events and team-building activities.
• Innovative Technology: Work with cutting-edge tools and systems that keep us at the forefront of our industry

Company Values we Stand By: Acting with Integrity, Owning It, Being Humble, Continuous Improvement & Customer Centricity

The Fine Print: By applying to this position, you are confirming you either possess a Canadian citizenship, permanent resident status or work permit. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Loadlink Technologies will provide accommodation throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

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