Sales & Account Manager

Description

ADA Lift Rentals of America provides temporary wheelchair lift solutions for indoor and outdoor events nationwide. Our certified technicians install and maintain portable lifts designed to meet or exceed applicable ADA accessibility standards, helping event organizers create safe, inclusive, and accessible experiences.

With more than 10 years of specialized experience in event accessibility, we have supported thousands of event organizers and venues across the country. Our projects include prestigious events such as the NFL Super Bowl, Lollapalooza, the Kentucky Derby, the Daytona 500, and many others.

As our company continues to grow, we are seeking a motivated, results-driven Sales & Account Manager to develop new business, manage client relationships, and coordinate lift rental services for events nationwide.

Position Summary

The Sales & Account Manager will be responsible for generating new business, developing existing accounts, and managing the client experience from initial inquiry through event completion. This role combines sales, relationship management, project coordination, and customer service to deliver exceptional results for our clients.

The ideal candidate is a proactive, organized, and customer-focused professional who can identify sales opportunities, prepare proposals, negotiate contracts, manage multiple projects, and collaborate with internal teams to ensure successful event execution. The successful candidate will play an important role in increasing revenue, strengthening client relationships, and expanding the company's presence in the event industry.

Key Responsibilities

Sales & Business Development

• Identify and pursue new business opportunities through outbound calls, emails, networking, industry events, referrals, and other prospecting activities.
• Develop relationships with event organizers, production companies, venues, event planners, and other potential clients.
• Promote the company's lift rental services and recommend solutions based on each client's event requirements.
• Prepare sales presentations, rental quotations, proposals, and service agreements.
• Negotiate pricing, rental terms, and contracts in accordance with company guidelines.
• Manage the sales pipeline, follow up on leads, and convert prospects into customers.
• Meet or exceed established sales targets and revenue goals.
• Monitor industry trends, market opportunities, and competitor activities to support business growth.

Account & Client Relationship Management

• Serve as the primary point of contact for assigned clients, providing responsive and professional service throughout the customer relationship.
• Build and maintain long-term client relationships that encourage satisfaction, retention, referrals, and repeat business.
• Assess event accessibility requirements and coordinate appropriate lift rental solutions.
• Communicate project details, rental requirements, pricing, schedules, and service expectations clearly.
• Proactively address client concerns and resolve issues to maintain strong customer relationships.
• Identify opportunities to expand existing accounts and increase revenue from repeat customers.

Project & Event Coordination

• Coordinate with logistics, operations, and technical teams to ensure equipment delivery, installation, and removal meet event specifications and schedules.
• Develop and maintain project timelines, track key milestones, and ensure deliverables are completed on time.
• Manage project budgets and identify cost-saving opportunities while maintaining equipment and service quality.
• Maintain accurate client records, project documentation, quotations, and sales activity in the company's CRM system.
• Conduct post-event follow-ups and evaluations to gather feedback, assess service quality, and identify opportunities for improvement.
• Maintain knowledge of applicable ADA requirements and event accessibility best practices to support client needs.

Requirements

Qualifications & Requirements

• High school diploma or equivalent required; a bachelor's degree in Business, Marketing, Event Management, or a related field is preferred.
• Previous experience in sales, account management, customer service, event planning, or project coordination preferred.
• Demonstrated ability to build client relationships, identify sales opportunities, and manage customer accounts.
• Strong verbal and written communication, presentation, and negotiation skills.
• Excellent organizational and time-management skills, with the ability to manage multiple projects and competing priorities.
• Proficiency in Microsoft Office and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Ability to work independently while collaborating effectively with internal teams.
• Self-motivated, goal-oriented, and comfortable working toward sales targets.
• Knowledge of ADA regulations, event production, or the event rental industry is a plus.

Key Performance Indicators (KPIs)

Performance will be evaluated based on measurable business and client service outcomes, including:

• Monthly and annual sales revenue.
• Achievement of individual sales targets.
• Number of new accounts and customers acquired.
• Lead conversion rate and sales pipeline development.
• Client retention, satisfaction, and repeat business.
• Revenue growth within existing accounts.
• Average rental transaction value.
• Accuracy of quotations and project documentation.
• Successful coordination and timely completion of client projects.

Compensation & Benefits

• Competitive base salary.
• Commission and performance-based incentives.
• Training and professional development opportunities.
• Opportunities for career advancement as the company grows.
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Company Holidays
• 401k with company match

Ideal Candidate

The ideal candidate is a confident relationship builder with a strong sales mindset and excellent organizational skills. They understand the importance of responsive customer service, can manage multiple client projects simultaneously, and are motivated to generate revenue while delivering a positive customer experience.

Experience in event production, equipment rentals, accessibility services, or business-to-business sales is an advantage.

Join Our Team

Join ADA Lift Rentals of America and help make major events across the country more accessible and inclusive. This is an opportunity to contribute to a growing company, build lasting industry relationships, and play a direct role in business development and client success.