Account Manager

POSITION OVERVIEW

Company Overview

At Fuse Specialty Appliances & Plumbing, we specialize in luxury kitchen appliances and premium plumbing fixtures, providing expert guidance and exceptional customer service to builders, designers, contractors, and homeowners. Our commitment to quality, product knowledge, and strong relationships has made Fuse a premier partner for clients bringing their residential projects to life.

We are looking for a motivated, relationship-driven Account Manager with an entrepreneurial mindset to join our growing team. This individual will focus on developing new business, strengthening existing client relationships, and driving sales within our luxury appliances and plumbing product lines.

Position Summary

The Account Manager is responsible for building and maintaining strong relationships with builders, interior designers, plumbing contractors, and homeowners while identifying opportunities to grow sales and expand Fuse’s market presence. This role requires a proactive sales professional who understands the importance of relationship-building, product knowledge, follow-through, and delivering an exceptional customer experience from the initial inquiry through project completion.

Key Responsibilities

• Business Development: Identify and pursue new business opportunities by developing relationships with builders, designers, contractors, and other industry professionals.
• Account Management: Build and maintain long-term relationships with existing clients to encourage repeat business, strengthen partnerships, and increase sales.
• Sales Growth: Promote luxury appliance and plumbing products, identify customer needs, prepare proposals, and develop solutions tailored to each project.
• Client Relationship Building: Regularly engage with clients through calls, emails, meetings, showroom visits, and jobsite visits to maintain strong relationships and uncover new opportunities.
• Product Knowledge: Develop a strong understanding of our appliance and plumbing offerings, including product features, specifications, pricing, and current industry trends.
• Project Coordination: Work closely with internal sales support, purchasing, operations, and installation teams to help ensure orders are processed accurately and projects move forward smoothly.
• Pipeline Management: Track sales opportunities, follow up on quotes and proposals, maintain accurate account information, and manage the sales pipeline.
• Customer Experience: Provide timely communication, resolve concerns professionally, and ensure clients receive the level of service expected from a premium brand partner.
• Market Development: Stay informed about local construction and design activity, competitor offerings, and opportunities to expand Fuse’s customer base.
• Sales Goals: Work toward established sales targets and contribute to the continued growth and success of the business.

Qualifications

• Previous experience in sales, account management, business development, or a related customer-facing role.
• Experience in luxury appliances, plumbing fixtures, building materials, construction, or the design industry is strongly preferred.
• Established relationships with builders, interior designers, contractors, or other industry professionals are a plus.
• Strong communication, negotiation, presentation, and relationship-building skills.
• Ability to identify sales opportunities, manage multiple accounts, and follow through on commitments.
• Self-motivated, organized, and comfortable working in a fast-paced, results-driven environment.
• Strong customer service skills and attention to detail.
• Proficiency with Microsoft Office and the ability to learn CRM and sales management systems.
• Valid driver's license and willingness to travel locally for client meetings, showroom visits, and jobsite appointments as needed.

What We’re Looking For

The ideal candidate is a proactive sales professional who enjoys building relationships, creating new opportunities, and taking ownership of their success. They understand that long-term growth comes from trust, consistency, product expertise, and delivering on promises. A background in luxury appliances or plumbing is a strong advantage, particularly for someone who can bring industry knowledge and established relationships to the role.